Carla Bradley
Simpsonville
Summary
Seek to apply many years of professional experience and support customer needs in fast-pacsetting. Well-organized in handling simultaneous tasks, coordinating paperwork, and meeting quality objectives. Committed to maximizing customers satisfaction and loyalty.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
32
32
years of professional experience
Work History
Claims Customer Service Advocate II
BCBSSC
Greenville
09.1993 - Current
- Assist with training of new employees as well as cross training coworkers.
- Research and process internal and external inquiries.
- Maintain knowledge of work instructions and company policies.
- Responsible for timely completion of BCA15 and General Inquiry reports.
- Responsible for Appeals when assigned by management.
- Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
Education
High School Diploma -
Parker High School
Greenville, SC06-1982
Some College (No Degree) - Marketing Management/Advertising
Greenville Technical College
Greenville, SCSkills
- Customer service
- Employee training
- Policy compliance
- Data analysis
- Excellent verbal and written communication skills
- Ability to handle high stress situations
- Ability to handle sensitive and confidential information with discretion
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Research skills
Timeline
Claims Customer Service Advocate II
BCBSSC
09.1993 - Current
High School Diploma -
Parker High School
Some College (No Degree) - Marketing Management/Advertising
Greenville Technical College