CARLA L. MONTGOMERY
Florence
Summary
Strategic Head of Human Resources with expertise in talent acquisition, employee relations, and organizational development. Proven success in enhancing communication and leadership skills to implement impactful HR initiatives. Skilled in fostering positive work environments and driving productivity through efficient task management.
Overview
27
27
years of professional experience
2
2
Certifications
Work History
Head of Human Resources
ACS TECHNOLOGIES
Florence
12.2024 - Current
- Senior HR leader shaping all people operations in a fully remote, multi-state SaaS organization. Direct a 5-person HR team and lead core HR infrastructure, including operations, payroll, talent programs, compliance, and employee relations. Strengthen organizational clarity, improve manager capability, and build scalable processes aligned with business goals.
- Partner with the CEO and Executive Leadership Team to drive people strategy, strengthen leader capability, and ensure clear, consistent leadership direction.
- Oversee HR operations, compliance, payroll, benefits, HRIS, onboarding/offboarding, and policy governance to improve process reliability, streamline workflows, and increase accountability.
- Revise employee handbook and state addenda to strengthen clarity and reduce compliance risk across multiple states.
- Equip leaders to address key risks, gaps, and action priorities based on insights from engagement, performance, and ER trends.
- Direct employee relations across the organization, managing ~50 annual matters and strengthening consistency through leader coaching and early intervention.
- Spearhead the Employee Engagement Survey (86% participation, 85% engagement), providing leader-ready analysis and action priorities focused on communication, recognition, and accountability.
- Enhance the new-hire experience by rebuilding onboarding and remote orientation, reducing early-tenure friction, and strengthening first-90-day engagement.
Director, HR - People & Programs
ACS TECHNOLOGIES
Florence
04.2023 - 12.2024
- Expanded leadership role covering performance management, career development, succession planning, organizational design, compensation, and employee relations. Strengthened people operations by clarifying processes, improving manager guidance, and deepening HRBP support.
- Led enterprise performance, career, and succession programs, improving participation, documentation quality, and leader accountability.
- Refined job architecture and compensation frameworks, improving internal equity, leveling consistency, and role clarity.
- Improved compensation processes, advancing pay equity, calibration quality, and manager understanding.
- Built an HRBP development pathway for Generalists, increasing consultation quality and leadership satisfaction.
- Strengthened engagement survey follow-through by analyzing results and coaching managers on targeted actions.
Sr. Manager, Talent & Performance Management
ACS TECHNOLOGIES
Florence
04.2020 - 04.2023
- Structured enterprise performance, career, and succession programs under a cohesive framework to increase reliability, reduce leader confusion, and support long-term development planning.
- Unified employee relations practices by bringing fragmented leader approaches into alignment, driving consistency in documentation, resolution standards, and early intervention across the organization.
- Oversaw compensation, training, and organizational design to support clarity and long-term organizational health.
- Streamlined onboarding, orientation, and payroll coordination to reduce friction and errors.
- Managed a cross-functional HR team, including a Recruiter, HR Generalist, and Payroll Clerk.
- Supported compensation and organizational design work by maintaining leveling consistency and advising leaders on role clarity.
- Increased manager capability by coaching leaders on difficult conversations, documentation, and early intervention.
Manager, Talent & Performance Management
ACS TECHNOLOGIES
Florence
04.2019 - 04.2020
- Implemented performance, career development, and succession programs enterprise-wide.
- Supported leaders with performance and behavior issues through early coaching and intervention.
- Managed Compensation, Training, and Organizational Design functions to support organizational effectiveness.
Sr. Analyst, Compensation, Training & Organizational Development
ACS TECHNOLOGIES
Florence
03.2015 - 04.2020
- Built compensation philosophy, strategy, leveling criteria, job architecture, and manager training to strengthen internal equity and role clarity.
- Created and maintained the succession planning framework and readiness criteria.
- Delivered training aligned with corporate direction, values, and leadership expectations.
- Advised leaders on performance, behavior, discipline, organizational design, and investigations, strengthening documentation and consistency.
Human Resources Generalist II/Business Partner
ROCHE CAROLINA, INC.
Florence
07.2004 - 03.2015
- Advised leaders across manufacturing, research, logistics, quality, IT, finance, and corporate functions.
- Conducted investigations and ensured consistent corrective action.
- Led compensation planning, job evaluation, and internal equity analysis.
- Supported staffing and job design in partnership with corporate recruiting.
- Served as site contact for relocation and international assignment documentation.
- Delivered training across Quality Culture, Diversity, performance reviews, and variable pay.
Human Resources Generalist I
ROCHE CAROLINA, INC.
Florence
07.2001 - 06.2004
- Conducted job evaluations and internal/external equity analyses.
- Supported performance and merit cycles and delivered benefits communication.
- Supported investigations and employee relations for Pharmaceutical Process Development.
- Presented orientation content for new hires.
Human Resources Assistant
ROCHE CAROLINA, INC.
Florence
08.1998 - 07.2001
- Coordinated staffing, onboarding, and daily HR administration.
- Supported performance management and compensation cycles.
- Administered benefits and created employee communications.
Education
B.S. - Business Management
Virginia Tech
Skills
- Policy writing
- HR compliance
- Talent management
- Performance evaluation
- Employee relations
- Process improvement
Accomplishments
- Led the HR function for a 380-employee, fully remote organization across 34 states, managing a 5-person team and directing HR Operations, Total Rewards, HRIS, Talent, Compliance, and Employee Relations
- Increased performance cycle completion to 98.5% by strengthening performance management culture and improving manager accountability
- Managed $35M in annual payroll, simplifying processes and strengthening cross-functional coordination to improve accuracy and accountability
- Expanded succession depth to 74% coverage for critical roles, guiding leaders through readiness actions and development planning
- Directed employee relations strategy across multiple states, managing 45–60 cases annually and improving documentation quality and leader capability
Certification
Certified Compensation Professional (CCP)
Timeline
Head of Human Resources
ACS TECHNOLOGIES
12.2024 - Current
Director, HR - People & Programs
ACS TECHNOLOGIES
04.2023 - 12.2024
Sr. Manager, Talent & Performance Management
ACS TECHNOLOGIES
04.2020 - 04.2023
Manager, Talent & Performance Management
ACS TECHNOLOGIES
04.2019 - 04.2020
Sr. Analyst, Compensation, Training & Organizational Development
ACS TECHNOLOGIES
03.2015 - 04.2020
Human Resources Generalist II/Business Partner
ROCHE CAROLINA, INC.
07.2004 - 03.2015
Human Resources Generalist I
ROCHE CAROLINA, INC.
07.2001 - 06.2004
Human Resources Assistant
ROCHE CAROLINA, INC.
08.1998 - 07.2001
B.S. - Business Management
Virginia Tech