Carla Robins
Batesburg
Summary
Accomplished Lead Receptionist with a proven track record at Batesburg-leesville Animal Hospital, excelling in client relationship building and workflow coordination. Demonstrated ability to manage high-volume tasks, ensuring efficient operation and client satisfaction. Skilled in billing and maintaining meticulous reception areas, achieving a significant improvement in first impressions and operational workflow.
Overview
11
11
years of professional experience
Work History
Lead Receptionist
Batesburg-leesville Animal Hospital
10.2013 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Acted as first point of contact and set appointments for prospective clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Airport High School
West Columbia, SC05.1989
Skills
- Strong Organization
- Appointment Scheduling
- Workflow Coordination
- Schedule Management
- Client Relationship Building
- Billing and Invoicing
- Deposit Preparation
- Time management expertise
- Daily Reporting
- Reception Area Maintenance
Timeline
Lead Receptionist
Batesburg-leesville Animal Hospital
10.2013 - Current
High School Diploma -
Airport High School
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