Detail-oriented Administrative and Operations Coordinator with expertise in office administration, clinical coordination, and project management within healthcare and community-based settings. Skilled in enhancing workflows, coordinating multidisciplinary teams, and managing confidential records while serving as a liaison among stakeholders. Committed to delivering efficient administrative support and effectively managing competing priorities in dynamic environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Home Care Manager & Operations Coordinator
Private Family
01.2024 - Current
Direct daily administrative and operational management for a medically complex pediatric client, coordinating healthcare, educational, and therapeutic services across multiple organizations.
Serve as the primary liaison between physicians, therapists, educators, vendors, insurance providers, community organizations, and family members to ensure continuity of care.
Managed complex calendars using scheduling systems to coordinate physician appointments, therapies, school meetings, transportation, community programs, and family priorities, ensuring optimal care delivery.
Resolve scheduling conflicts and operational challenges independently through proactive planning and prioritization.
Coordinate vendor services, deliveries, home maintenance, and external contractors while managing multiple concurrent projects.
Coordinated procurement of medical, household, and program supplies, maintaining organized purchasing records and tracking operational needs to support client services effectively.
Maintain confidential medical documentation, therapy reports, educational records, and provider communications while ensuring timely follow-up on critical action items.
Developed organizational systems that enhanced workflow efficiency, improved communication, and increased accessibility of important documentation for healthcare teams and families.
Recreation Coordinator
City of Goose Creek
01.2023 - 2024
Coordinated logistics for 14+ community events, tournaments, and rentals, successfully meeting competing deadlines and enhancing community engagement.
Oversaw daily operations of $9 million recreation facility, ensuring seamless execution of community programming, staff schedules, vendor relations, and public events.
Recommended and implemented operational improvements, resulting in enhanced participant experiences and streamlined processes.
Supervised part-time staff while coordinating schedules, training, and daily operations.
Managed purchasing, contracts, sponsorships, vendor relationships, and operational communications with community stakeholders.
Assisted with administrative operations including scheduling, onboarding support, payroll coordination, procurement activities, vendor management, and facility logistics.
Built collaborative relationships with schools, nonprofit organizations, and community partners.
Clinic Coordinator & Social Media Director
Mount Pleasant Pediatric Therapy
01.2021 - 01.2023
Coordinated daily administrative operations supporting therapists, providers, patients, and families in a multidisciplinary pediatric therapy clinic.
Scheduled appointments, managed patient communications, coordinated referrals, and maintained confidential documentation while ensuring exceptional customer service.
Collaborated with providers, therapists, administrative staff, and families to coordinate patient care and resolve scheduling conflicts.
Initiated and led the transition from paper patient records to electronic documentation, improving record accessibility, organization, and interdisciplinary collaboration across clinical care teams.
Developed standardized electronic filing procedures, increasing documentation accuracy and continuity of care across clinical teams.
Managed office communications, administrative workflows, and organizational systems to improve daily clinic operations.
Created newsletters and communication materials, driving community outreach initiatives that supported clinic growth.
Executed digital marketing initiatives resulting in a 587% increase in reach and a 179% increase in engagement.
Registered Behavior Technician / Independent Living Assistant
PBS Kids
Charleston, SC
09.2018 - 04.2022
Coordinated care plans and facilitated ongoing communication with families, providers, and educators to ensure cohesive support.
Collaborated with multidisciplinary teams to assess and monitor behavioral progress, contributing to tailored interventions.
Maintained confidential documentation while collaborating with interdisciplinary healthcare and educational teams to support integrated care.
Documented patient progress and ensured accurate recordkeeping in accordance with organizational requirements.
Education
Bachelor of Science - Biology
Clemson University
Clemson
08-2021
Skills
Patient Coordination
Referral Coordination
EMR management
HIPAA Compliance
Administrative Support
Office Management
Executive Support
Calendar Management
Meeting Coordination
Travel Coordination
Operational Budgeting
Documentation & Records Management
Project Coordination
Program Management
Process Improvement
Community Outreach Initiatives
Event Planning
Microsoft & Google Platforms
Interdisciplinary Team Collaboration
Certification
Registered Behavior Technician (RBT)
CPR & First Aid Certified
Timeline
Home Care Manager & Operations Coordinator
Private Family
01.2024 - Current
Recreation Coordinator
City of Goose Creek
01.2023 - 2024
Clinic Coordinator & Social Media Director
Mount Pleasant Pediatric Therapy
01.2021 - 01.2023
Registered Behavior Technician / Independent Living Assistant
PBS Kids
09.2018 - 04.2022
Bachelor of Science - Biology
Clemson University
LEADERSHIP & HONORS
Palmetto Fellows Scholar, LIFE Scholar President, Bridge Council