Summary
Overview
Work History
Education
Skills
Certification
Timeline

Carlton Colding

Florence

Summary

Customer-focused and dependable professional with hands-on experience in retail and hospitality environments, driven by a strong commitment to service excellence. Effective team leader known for resolving customer inquiries quickly and professionally across multiple channels, ensuring clear communication and positive outcomes. Strong background in cash handling, front desk operations, staff supervision, and loss prevention. Proven ability to mentor team members, improve workflow efficiency, and implement solution-oriented strategies that enhance customer satisfaction in high-volume, fast-paced settings. Recognized for building strong customer relationships, diffusing challenging situations, and consistently delivering results that support both team performance and operational success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

First Key Holder

Dollar General Store
Florence, S.C.
11.2024 - Current
  • Assisted in inventory management and product restocking to maintain store organization.
  • Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
  • Trained new team members on store policies and operational procedures to enhance performance.
  • Monitored sales floor for compliance with merchandising standards and cleanliness guidelines.
  • Collaborated with management to implement promotional displays, increasing customer engagement.
  • Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
  • Conducted regular audits of stock levels to identify discrepancies and reduce shrinkage.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

Night Auditor Supervisor

Red Roof
Florence S.C.
12.2024 - 12.2025
  • Supervised nightly operations, ensuring smooth check-in and check-out processes.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Reviewed daily financial reports for accuracy and compliance with company policies.
  • Trained new team members on front desk procedures and customer service standards.
  • Maintained a safe and secure environment both for guests and staff by adhering to hotel safety protocols and monitoring security systems throughout the night.

Hotel Manger

LaQuinta Inn & Suits
Florence, S.C.
01.2018 - 02.2024
  • Supervised front desk operations, ensuring exceptional guest service and satisfaction.
  • Trained and mentored new staff on company policies and customer service protocols.
  • Implemented efficient check-in/check-out procedures, reducing wait times for guests.
  • Resolved guest complaints promptly, enhancing overall hotel experience and loyalty.
  • Analyzed guest feedback to identify areas for improvement in hotel services.
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.

Customer Service Representative

Sykes
Florence, S.C.
02.2010 - 03.2018
  • Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
  • Streamlined complaint resolution processes to enhance customer satisfaction levels.
  • Trained new team members on company policies and effective communication techniques.
  • Implemented feedback mechanisms to identify areas for service improvement.
  • Collaborated with cross-functional teams to address product-related issues efficiently.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Lake City High Panthers, Lake City, SC
05-2028

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Bank deposits
  • Loss prevention strategies

Certification

Received multiple certificates and recognition in reference to my customer service skills.

Timeline

Night Auditor Supervisor - Red Roof
12.2024 - 12.2025
First Key Holder - Dollar General Store
11.2024 - Current
Hotel Manger - LaQuinta Inn & Suits
01.2018 - 02.2024
Customer Service Representative - Sykes
02.2010 - 03.2018
Lake City High Panthers - High School Diploma,

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Carlton Colding