Carly Nations
Liberty
Summary
Compassionate healthcare professional with experience as a medical assistant and referral coordinator seeking to transition into a Hospice Liaison role. Strong background in patient advocacy, interdisciplinary collaboration, care coordination, and family education. Dedicated to supporting patients and families through empathetic communication, ethical care planning, and seamless transitions across care settings,
Overview
18
18
years of professional experience
1
1
Certification
Work History
Referral Coordinator
AnMed Health Medical Center
07.2025 - Current
- Coordinated patient referrals between primary care and specialty providers to ensure timely access to services.
- Managed Referrals for multiple offices which allowed to build many useful connections,
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Medical Assistant
Bon Secours Mercy Health
01.2018 - 2025
- Updating patient health information in compliance with HIPAA regulations
- Obtaining patient vitals
- Administering immunizations and documenting in patients chart
- Communicating with patients, physicians, pharmacies, and insurance companies
- Prior Authorizations
- Responds to incoming patient communication via fax/phone or secured electronic messaging systems.
- Scheduling appointments for patients
- Assisting physician with in office procedures
- Performing laboratory testing
- Performing EKG
- Coordinated appointment scheduling and managed patient flow to optimize clinic operations.
- Assisted in patient intake and medical history documentation, ensuring accuracy and completeness.
- Administered medications and performed basic laboratory tests under physician supervision, maintaining safety protocols.
- Conducted regular inventory checks and managed medical supplies to ensure availability and compliance with regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills.
Patient Service Specialist
Labcorp
01.2016 - 01.2018
- Collecting blood samples through venipuncture from adults and teenagers
- Registering patient information through labcorp touch system
- Obtaining insurance information
- Processing blood samples
- Processing urine samples
- Following safety procedures
- Maintaining neat and organized work station
- Ordering supplies
Phlebotomist
AnMed Health
01.2015 - 01.2016
- Collecting blood samples from through venipuncture and capillary punctures on all ages
- Properly labeling blood samples
- Entering test data into hospital computer system
- Identifying patients with two identifiers
- Communicating patients
- Updating patient insurance
- Updating patient personal information
- Performing EKG's
- Placing and removing heart monitors
- Training students and new employees
- Maintaining a neat and Organized work space
- Ordering supplies.
Patient Service Specialist
Athens Regional Medical System
02.2013 - 02.2015
- Collecting blood samples through venipuncture or capillary puncture from adults, toddlers, and newborns
- Registering patient information in hospital computer system
- Entering test data
- Identifying patients and preparing patient chart
- Maintaining a neat and organized work station
- Ordering supplies
- Performing drug screens
- Updating insurance information
- Updating patient information
Secretary
Daws Wellness Center
02.2008 - 02.2009
- Scheduling appointments
- Organizing patient charts
- Communicating with patients and physicians
- Preparing patient bills
- Responsible for co-pays
- Updating patient information in chart
- Updating insurance information
- Cleaning and preparing rooms for patients
Education
High School Diploma -
Hart County High School
Hartwell01.2010
undefined
Tri County Technical College
Pendleton01.2012
No Degree - Medical Assistant
Penn Foster Career School
Scranton, PA08-2024
Skills
- Interpersonal Skills
- Time Management
- Leadership Skills
- Creativity
- Teamwork
- Adaptability
- Computer Skills
- Communication
- Critical thinking and problem solving
- Ability to Work in a Team
- Ability to Multitask
- Fast Learner
- Customer Service
- Communication Skills
- Initiative and Problem-solving Abilities
- Pre-authorizations
- Patient scheduling
- Medical terminology knowledge
- HIPAA Compliance
- Insurance precertification processes
- Referral tracking
- Epic systems
- Patient advocacy
- Relationship building (Physicians, Facilities, and Families)
- EMR documentation
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR Certified
Timeline
Referral Coordinator
AnMed Health Medical Center
07.2025 - Current
Medical Assistant
Bon Secours Mercy Health
01.2018 - 2025
Patient Service Specialist
Labcorp
01.2016 - 01.2018
Phlebotomist
AnMed Health
01.2015 - 01.2016
Patient Service Specialist
Athens Regional Medical System
02.2013 - 02.2015
Secretary
Daws Wellness Center
02.2008 - 02.2009
undefined
Tri County Technical College
High School Diploma -
Hart County High School
No Degree - Medical Assistant
Penn Foster Career School
DETAILS
- 706-436-3279
- Carlydnations@gmail.com