CAROL M. FRIERSON
Walterboro
Summary
A challenging position in a fast-paced environment that will allow for personal growth and advancement. Summary of Qualifications; Career oriented, hardworking, dedicated and dependable Management, Sales, Customer Service Representative, taking great care of customer's product, payment and service needs. Excellent communication skills demonstrated by my ability to work with people of diverse backgrounds. Successful communication skills via actively listening, asking probing questions to determine needs of customers. Team player, obtaining and sharing knowledge, also encouraging development of others to achieve specific team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
Work History
Customer Service Specialist
Blanton and Sons
Ravenel, SC
01.2023 - 04.2026
- Answering telephones
- Escalated Customer Calls and emails
- Collecting payments and applying to customer accounts.
- Collections Past Due/Legal and current
- Dispatching
- Scheduling
- Update Customer files in Service Titan, Fluid Pay
- Technician Dispatch Connect
- Slack channel moderator
- (843)851-7676
Store Manager Staff/Personnel
Its Fashion
Walterboro, SC
03.2019 - 05.2021
- Management, merchandising, expense control, sales generation, customer service, loss prevention, planning and forecasting schedules, merchandise and sales.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Analyzed and interpreted store trends to facilitate planning.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control and store opening and closing procedures.
- Devised processes to boost long-term business success and increase profit levels.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Supervisor- Donneita Woodley (407)456-6652.
Embroidery Machine Operator
Jaxco DBA Charleston Wrap
Walterboro, SC
08.2016 - 12.2018
- Pulling and scanning customer orders.
- Calibrated machine settings for stitch length, tension and spacing to optimize efficiency.
- Operated computerized embroidery machine to complete work to order specification.
- Executed installation of embroidery hoops and apparatus to hold fabric tight.
- Identified material type to coincide with embroidery preference.
- Analyzed sale order to determine design and location of embroidery.
- Collaborated with supervisor to obtain special instructions on work patterns and new designs.
- Determined size and thread requirement to load machine bobbins.
- Conducted routine back up of computer to secure digitized files and patterns.
- Tracked and restocked production supply and inventory of thread and material.
- Investigated equipment malfunctions to speed repair and maintain production equipment.
- Observed operation to align stitching and monitor for malfunction.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Supervisor- Susan Watson and Wally West (843)538-1178.
Customer Service Specialist
A-1 Electronics Inc
Walterboro, SC
06.1991 - 08.2018
- Sales of Dish Network and DirecTV Satellite Service, Sales of Televisions and home theater equipment, customer service, shipping and receiving, scheduling and invoicing, collections, filing, data entry, merchandising the showroom floor, managing and maintaining inventory, opening and closing the store.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Recorded product or service failure complaints and notified appropriate departments.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained financial accounts by processing customer adjustments.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Supervisor- Allen Frierson (843)549-6409.
Education
Diploma -
Summerville High School
Summerville, SCundefined
University of South Carolina Salkehatchie
Walterboro, SCSkills
- Cash register
- Closing
- SC
- Customer
- Service
- Customer service
- Data entry
- Delivery
- Inventory
- Invoicing
- Loss prevention
- Managing
- Merchandising
- Network
- Receiving
- Sales
- Scanning
- Scheduling
- Shipping
- Supervisor
- Multitasking abilities
- Organization and Time management
- Responsible
- Good listening skills
- Verbal and written communication
- Microsoft Office
- Supervision
- Reading comprehension
- Cultural awareness
- Leadership
- Detail-oriented
- Conflict resolution
- Computer skills
- Planning and Coordination
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Customer relationship management (CRM)
- Telephone etiquette
- Complaint handling
- Problem resolution
- Customer relationship management
- Complaint resolution
- Price quotes
- Customer retention
- Project management
- Account management
- De-escalation techniques
- CRM software
- Conflict mediation
- Schedule mastery
- Computer proficiency
- Active listening
- Professional telephone demeanor
- Follow-up skills
- Clerical support
- Prioritization
- Microsoft outlook
- Product and service solutions
- Administrative support
- Call management
- Relationship building
- Critical thinking
- Office equipment proficiency
- Documentation
- Product knowledge
- Live chat support
- Microsoft Office Suite
- [Software] CRM system proficiency
- Paperwork processing
- Dispute resolution
Timeline
Customer Service Specialist
Blanton and Sons
01.2023 - 04.2026
Store Manager Staff/Personnel
Its Fashion
03.2019 - 05.2021
Embroidery Machine Operator
Jaxco DBA Charleston Wrap
08.2016 - 12.2018
Customer Service Specialist
A-1 Electronics Inc
06.1991 - 08.2018
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University of South Carolina Salkehatchie
Diploma -
Summerville High School