CAROL SANCHEZ
Greenville
Summary
Bilingual Customer Service Professional with strong skills in problem resolution and client relations. Excels in multi-tasking and enhances customer satisfaction while managing operations efficiently. Committed to fostering a collaborative team environment and delivering exceptional service that drives sales success.
Overview
6
6
years of professional experience
Work History
Receptionist
Morelos Company
Greeville
03.2024 - Current
- Greeted clients and visitors with professionalism and warmth.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated and confirmed appointments with clients and staff to ensure efficient scheduling.
- Scheduled appointments and maintained the calendar for office staff and executives.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Server/Manager
Molina's Mexican Restaurant
Piedmont
04.2020 - 03.2024
- Supervised daily operations of restaurant service team, ensuring smooth workflow and effective service delivery.
- VerifIed and confirmed staff schedules to properly cover shifts.
- I Gained customer service experience and learned problem solving skills and also multi-tasking.
Cashier
CVS
Greenville
03.2023 - 07.2023
- Processed new orders quickly and accurately, handling 100+ daily transactions.
- Informed customers about promotions, contributing to increased sales.
- Maintained stocked cashier lanes and store shelves, supporting strong sales performance.
Server
Cracker Barrel Old Country Store
Simpsonville
09.2022 - 01.2023
- Frequently received compliments from customers for exceeding normal responsibilities.
- Provided friendly and attentive service to enhance guest dining experiences.
- Took customer orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining areas throughout service shifts.
Education
Medical Assistant -
Ultimate Medical Academy
Clearwater06-2027
High School -
Woodmont High School
Piedmont01-2023
Skills
- Administrative support
- Scheduling appointments
- Customer service
- Client relations
- Organization
- Time management
- Multitasking
- Team collaboration
- Communication Skills
- Bilingual
- Problem resolution
- Lead generation
Timeline
Receptionist
Morelos Company
03.2024 - Current
Cashier
CVS
03.2023 - 07.2023
Server
Cracker Barrel Old Country Store
09.2022 - 01.2023
Server/Manager
Molina's Mexican Restaurant
04.2020 - 03.2024
Medical Assistant -
Ultimate Medical Academy
High School -
Woodmont High School