CAROL TOWNSEND
Roebuck
Summary
To obtain a position within your company that will enhance my skills and expand my abilities to continue to be an asset.
Overview
8
8
years of professional experience
Work History
Remarketing Specialist
AMERICAN CREDIT ACCEPTANCE
08.2016 - Current
- Record maintenance for six different Excel spreadsheets:
- AUTO IMS Discrepancy Report – To make AUTO IMS and Spectrum match
- Overpayment Queue – When units have sold at an auction for more than the balance owed
- AUTO IMS LSD Report- Place LSD on the accounts prior of the NOI letter
- CFS before LSD Report – To ensure units not sold before the LSD
- Remarketing Reengineering Report – To make necessary corrections
- Transportation side – being the liaison between the vendors and the auctions via email/telephone
- Also corresponding with other departments
- Worked the auction assignment list of 300-400 to review photos of the vehicles to determine access ability
- Request key quotes and ETA if needed
- Worked the key portal and the unassigned units.
Loss Mitigation Specialist II / Repair Check Processor
02.2017 - 05.2020
- Oversee a specialized group of accounts that had a property damage claims against the vehicle
- Took inbound and made outbound calls to customers, insurance companies, and repair body shops to ensure the repair check process gets handle as quickly as possible.
Total Loss Agent
- Maintain a group of accounts that were deemed a total loss.
Servicing Specialist II
08.2016 - 02.2017
- Made 200-300 calls each day to our customers to collect payment via
- Western Union Speed Pay, MoneyGram, or mail
- Documented customer’s information in Shaw data system.
Assistant Manager
AUTO MONEY TITLE LOANS
05.2015 - 08.2016
- Daily contact with current and past due customer’s account
- Communicated with customers providing them with earlier payback options
- Took payments daily
- Entered all verbal commitments and statements into customer’s data bank
- Maintained customer confidentiality
- Balanced the cash drawer, ran end of day reports, entered figures on the spreadsheet, and sent emails to all personnel
- Made daily deposits
- Maintain time sheets.
Education
DIPLOMA - BUSINESS ADMINISTRATION
ELI WHITNEY VOCATIONAL H.S
BROOKLYN, NYNo Degree - Business
Virginia College, Spartanburg
Spartanburg, SCSkills
- Skip Tracing, Banking, Bookkeeping, Typing, Data Entry Numerical and Alpha
- MS Excel, PowerPoint, AS400, ERP, Oracle, Ecash, LXE, RF Gun, and Operating
- All Office Equipment
Timeline
Loss Mitigation Specialist II / Repair Check Processor
02.2017 - 05.2020
Remarketing Specialist
AMERICAN CREDIT ACCEPTANCE
08.2016 - Current
Servicing Specialist II
08.2016 - 02.2017
Assistant Manager
AUTO MONEY TITLE LOANS
05.2015 - 08.2016
Total Loss Agent
DIPLOMA - BUSINESS ADMINISTRATION
ELI WHITNEY VOCATIONAL H.S
No Degree - Business
Virginia College, Spartanburg
Similar Profiles
Tatyanna HernandezTatyanna Hernandez
Funding Specialist at American Credit AcceptanceFunding Specialist at American Credit Acceptance
JENNIFER P. SMITHJENNIFER P. SMITH
Loss Mitigation Supervisor | Battle of the Minds Facilitator at American Credit AcceptanceLoss Mitigation Supervisor | Battle of the Minds Facilitator at American Credit Acceptance
Peter GlenPeter Glen
Customer Service Lead Trainer at American Credit AcceptanceCustomer Service Lead Trainer at American Credit Acceptance
Stacie KissellStacie Kissell
Credit Underwriter at American Credit AcceptanceCredit Underwriter at American Credit Acceptance
Amber BugbeeAmber Bugbee
Registered Nurse, Neonatal Intensive Care at Prisma Health Greenville MemorialRegistered Nurse, Neonatal Intensive Care at Prisma Health Greenville Memorial