Carol Ann Fletcher

• Improved client outcomes by implementing evidence-based therapeutic interventions.
• Mentored new social workers as they joined the team, sharing insights from clinical experience while providing ongoing guidance.
• Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.
• Provided crisis intervention services, stabilizing clients experiencing acute symptoms or distress.
• Assisted clients in developing and achieving realistic goals, leading to improved overall wellbeing.
• Maintained timely documentation of client progress, ensuring high-quality care and adherence to ethical guidelines.
• Conducted comprehensive assessments and developed individualized treatment plans tailored to each client''s needs.
• Enabled smoother transitions between levels of care by effectively communicating with referring providers about client progress and treatment recommendations.
• Promoted the integration of self-care practices and stress management techniques among clients, fostering resilience and overall wellbeing.
• Contributed to a supportive work environment through active participation in staff meetings, supervision sessions, and peer consultation groups.
• Expanded professional knowledge through ongoing continuing education and training opportunities in the field of clinical social work.
• Increased patient satisfaction through providing empathetic and compassionate counseling services.
• Evaluated program effectiveness using data-driven metrics, refining service delivery models accordingly to meet client needs more effectively.
• Utilized motivational interviewing techniques to encourage clients towards positive behavioral changes that supported their recovery goals.
• Developed psychoeducational materials to educate clients on mental health topics, promoting self-awareness and understanding.

• Enhanced collaborative care for clients by coordinating with multidisciplinary healthcare teams.
• Delivered culturally sensitive counseling services, fostering inclusivity and respect within diverse client populations.
• Collaborated with community resources for effective case management, optimizing the support network for clients.
• Organized clinical documentation, treatment plans, and referrals.
• Performed short-term therapy, provided education and responded to crisis situations.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Documented case notes daily and coordinated follow-up for seamless case management.
• Presented clinical documentation and observations to interdisciplinary team.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Diagnosed clients by using DSM-IV criteria and documented using [Type] coding guidelines.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Treated patients with mental health issues and dual-diagnoses such as Depression, Generalized Anxiety Disorder, and Trauma Disorders..
• Coordinated individualized discharge plans to manage safe transition back into community and home environments.
• Maintained detailed records of patient progress, documentation of services and case notes.
• Developed and implemented new programs to address emerging community needs.
• Established and nurtured key relationships with community members to form valuable partnerships.
• Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
• Assessed risk factors of patients and made referrals for further services.
• Facilitated family meetings to discuss patient care plans.
• Collaborated with healthcare providers to drive continuity of care.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Managed caseload to satisfy multiple patients with diverse needs.
• Completed psychosocial evaluations and needs assessments.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Provided patient and family education on available resources and self-care strategies.
• Coordinated patient discharge planning and follow-up care.
• Developed partnerships with community organizations to expand services and referrals.

• Advocated for client needs within interdisciplinary team meetings, ensuring adequate representation and access to necessary resources.
• Facilitated group therapy sessions, promoting positive peer support and mutual learning experiences.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
• Participated in clinical supervision to maintain professional development.
• Developed individual treatment plans and provided counseling to patients.
• Facilitated support groups for patients and families dealing with chronic illnesses.
• Improved client outcomes by implementing evidence-based therapeutic interventions.
• Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.
• Provided crisis intervention services, stabilizing clients experiencing acute symptoms or distress.
• Assisted clients in developing and achieving realistic goals, leading to improved overall wellbeing.
• Maintained timely documentation of client progress, ensuring high-quality care and adherence to ethical guidelines.
• Conducted comprehensive assessments and developed individualized treatment plans tailored to each client''s needs.
• Promoted the integration of self-care practices and stress management techniques among clients, fostering resilience and overall wellbeing.
• Expanded professional knowledge through ongoing continuing education and training opportunities in the field of clinical social work.
• Increased patient satisfaction through providing empathetic and compassionate counseling services.
• Evaluated program effectiveness using data-driven metrics, refining service delivery models accordingly to meet client needs more effectively.
• Utilized motivational interviewing techniques to encourage clients towards positive behavioral changes that supported their recovery goals.
• Developed psychoeducational materials to educate clients on mental health topics, promoting self-awareness and understanding.
• Delivered culturally sensitive counseling services, fostering inclusivity and respect within diverse client populations.
• Collaborated with community resources for effective case management, optimizing the support network for clients.
• Organized clinical documentation, treatment plans, and referrals.
• Performed short-term therapy, provided education and responded to crisis situations.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Documented case notes daily and coordinated follow-up for seamless case management.
• Presented clinical documentation and observations to interdisciplinary team.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Coordinated individualized discharge plans to manage safe transition back into community and home environments.
• Maintained detailed records of patient progress, documentation of services and case notes.
• Assessed risk factors of patients and made referrals for further services.

• Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
• Treated patients with mental health issues and dual-diagnoses such as Alcohol or Substance Use Disorder, Depression and Generalized Anxiety Disorder.
• Enabled smoother transitions between levels of care by effectively communicating with referring providers about client progress and treatment recommendations.
• Enhanced collaborative care for clients by coordinating with multidisciplinary healthcare teams.
• Developed and implemented new programs to address emerging community needs.
• Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
• Collaborated with healthcare providers to drive continuity of care.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Managed caseload to satisfy multiple patients with diverse needs.
• Completed psychosocial evaluations and needs assessments.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Provided patient and family education on available resources and self-care strategies.
• Coordinated patient discharge planning and follow-up care.
• Developed partnerships with community organizations to expand services and referrals.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
• Participated in clinical supervision to maintain professional development.
• Developed individual treatment plans and provided counseling to patients.
• Facilitated support groups for patients and families dealing with chronic illnesses.
• Improved client outcomes by implementing evidence-based therapeutic interventions.
• Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.
• Provided crisis intervention services, stabilizing clients experiencing acute symptoms or distress.
• Assisted clients in developing and achieving realistic goals, leading to improved overall wellbeing.
• Maintained timely documentation of client progress, ensuring high-quality care and adherence to ethical guidelines.
• Conducted comprehensive assessments and developed individualized treatment plans tailored to each client''s needs.

• Treated patients with mental health issues and dual-diagnoses such as Alcohol and/or Substance Use Disorder, Major Depressive Disorder, and Generalized Anxiety Disorder.
• Diagnosed clients by using DSM-IV criteria and documented using ICD9 and 10 coding guidelines.
• Established and nurtured key relationships with community members to form valuable partnerships.
• Facilitated family meetings to discuss patient care plans.
• Advocated for client needs within interdisciplinary team meetings, ensuring adequate representation and access to necessary resources.
• Promoted the integration of self-care practices and stress management techniques among clients, fostering resilience and overall wellbeing.
• Expanded professional knowledge through ongoing continuing education and training opportunities in the field of clinical social work.
• Increased patient satisfaction through providing empathetic and compassionate counseling services.
• Evaluated program effectiveness using data-driven metrics, refining service delivery models accordingly to meet client needs more effectively.
• Utilized motivational interviewing techniques to encourage clients towards positive behavioral changes that supported their recovery goals.
• Developed psychoeducational materials to educate clients on mental health topics, promoting self-awareness and understanding.
• Delivered culturally sensitive counseling services, fostering inclusivity and respect within diverse client populations.
• Collaborated with community resources for effective case management, optimizing the support network for clients.
• Organized clinical documentation, treatment plans, and referrals.
• Performed short-term therapy, provided education and responded to crisis situations.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Documented case notes daily and coordinated follow-up for seamless case management.
• Presented clinical documentation and observations to interdisciplinary team.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Coordinated individualized discharge plans to manage safe transition back into community and home environments.
• Maintained detailed records of patient progress, documentation of services and case notes.
• Assessed risk factors of patients and made referrals for further services.
• Enhanced collaborative care for clients by coordinating with multidisciplinary healthcare teams.
• Collaborated with healthcare providers to drive continuity of care.

• Treated patients with mental health issues and dual-diagnoses such as Alcohol and/or Substance Use Disorder, Major Depressive Disorder, and Generalized Anxiety Disorder.
• Diagnosed clients by using DSM-IV criteria and documented using ICD9 coding guidelines.
• Enabled smoother transitions between levels of care by effectively communicating with referring providers about client progress and treatment recommendations.
• Developed and implemented new programs to address emerging community needs.
• Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Managed caseload to satisfy multiple patients with diverse needs.
• Completed psychosocial evaluations and needs assessments.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Provided patient and family education on available resources and self-care strategies.
• Coordinated patient discharge planning and follow-up care.
• Developed partnerships with community organizations to expand services and referrals.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
• Participated in clinical supervision to maintain professional development.
• Developed individual treatment plans and provided counseling to patients.
• Facilitated support groups for patients and families dealing with chronic illnesses.
• Improved client outcomes by implementing evidence-based therapeutic interventions.
• Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.

• Treated patients with mental health issues and dual-diagnoses such as Alcohol/Substance Disorder, Major Depressive Disorder, and Generalized Anxiety Disorder.
• Assisted clients in developing and achieving realistic goals, leading to improved overall wellbeing.
• Provided crisis intervention services, stabilizing clients experiencing acute symptoms or distress.
• Maintained timely documentation of client progress, ensuring high-quality care and adherence to ethical guidelines.
• Conducted comprehensive assessments and developed individualized treatment plans tailored to each client''s needs.
• Established and nurtured key relationships with community members to form valuable partnerships.
• Facilitated family meetings to discuss patient care plans.
• Advocated for client needs within interdisciplinary team meetings, ensuring adequate representation and access to necessary resources.
• Promoted the integration of self-care practices and stress management techniques among clients, fostering resilience and overall wellbeing.
• Expanded professional knowledge through ongoing continuing education and training opportunities in the field of clinical social work.
• Increased patient satisfaction through providing empathetic and compassionate counseling services.
• Evaluated program effectiveness using data-driven metrics, refining service delivery models accordingly to meet client needs more effectively.
• Utilized motivational interviewing techniques to encourage clients towards positive behavioral changes that supported their recovery goals.
• Developed psychoeducational materials to educate clients on mental health topics, promoting self-awareness and understanding.
• Delivered culturally sensitive counseling services, fostering inclusivity and respect within diverse client populations.
• Collaborated with community resources for effective case management, optimizing the support network for clients.
• Organized clinical documentation, treatment plans, and referrals.
• Performed short-term therapy, provided education and responded to crisis situations.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Documented case notes daily and coordinated follow-up for seamless case management.
• Presented clinical documentation and observations to interdisciplinary team.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Coordinated individualized discharge plans to manage safe transition back into community and home environments.

Taught one to four Wellness Classes to Undergraduates, preparing their syllabi, tests, and presentations. Classes were taught in person until the pandemic and then virtually. They were also taught virtually during two hurricanes and the post recovery period related to the damage. Also created and taught a substance course for two semesters.

Interviewed and counseled students concerning their class and stress related needs.

• Treated patients with mental health issues and dual-diagnoses such as Alcohol and Substance Use Disorder, Major Depressive Disorder, and Generalized Anxiety Disorder.
• Conducted two (2) group counseling sessions each week.
• Supervised 7 licensed clinical workers who were LPC's, LMFT's and/or LISW-CP's and gave case management feedback.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Conducted in-home visits to provide supportive services.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.

• Treated patients with mental health issues and dual-diagnoses such as Alcohol or Substance Disorder, Trauma, PTSD, Major Depressive Disorder, and Generalized Anxiety Disorder.
• Conducted 10 Intensive Outpatient group counseling sessions each week.
• Contributed to a supportive work environment through active participation in staff meetings, supervision sessions, and peer consultation groups.
• Diagnosed clients by using DSM-IV criteria and documented using ICD 9 coding guidelines.
• Facilitated group therapy sessions, promoting positive peer support and mutual learning experiences.
• Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
• Maintained detailed records of patient progress, documentation of services and case notes.
• Assessed risk factors of patients and made referrals for further services.
• Enhanced collaborative care for clients by coordinating with multidisciplinary healthcare teams.
• Collaborated with healthcare providers to drive continuity of care.
• Enabled smoother transitions between levels of care by effectively communicating with referring providers about client progress and treatment recommendations.
• Developed and implemented new programs to address emerging community needs.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
• Managed caseload to satisfy multiple patients with diverse needs.
• Completed psychosocial evaluations and needs assessments.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Provided patient and family education on available resources and self-care strategies.
• Coordinated patient discharge planning and follow-up care.

• Treated patients with mental health issues and dual-diagnoses such as Substance and Alcohol Use Disorder, Major Depressive Disorder, Generalized Anxiety Disorder, and PTSD,
• Conducted 25 group counseling sessions each week.
• Supervised 6 interns and gave case management feedback.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.

• Treated patients with mental health issues and dual-diagnoses such as
• Conducted 15 group counseling sessions each week.
• Diagnosed clients by using DSM-IV criteria and documented using ICD9 coding guidelines.
• Developed partnerships with community organizations to expand services and referrals.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
• Participated in clinical supervision to maintain professional development.
• Developed individual treatment plans and provided counseling to patients.
• Facilitated support groups for patients and families dealing with chronic illnesses.
• Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.
• Assisted clients in developing and achieving realistic goals, leading to improved overall wellbeing.
• Provided crisis intervention services, stabilizing clients experiencing acute symptoms or distress.
• Maintained timely documentation of client progress, ensuring high-quality care and adherence to ethical guidelines.
• Conducted comprehensive assessments and developed individualized treatment plans tailored to each client''s needs.
• Established and nurtured key relationships with community members to form valuable partnerships.

• Hired to work in a newly established program in the state to provide immediate intake, assessment, diagnosis, and assignment of walk-in clients.

• Treated patients with mental health issues and dual-diagnoses such as [Disorder], [Disorder] and [Disorder].
• Supervised [Number] interns and gave case management feedback.
• Mentored new social workers as they joined the team, sharing insights from clinical experience while providing ongoing guidance.
• Diagnosed clients by using DSM-IV criteria and documented using [Type] coding guidelines.
• Improved client outcomes by implementing evidence-based therapeutic interventions.
• Facilitated family meetings to discuss patient care plans.
• Advocated for client needs within interdisciplinary team meetings, ensuring adequate representation and access to necessary resources.
• Promoted the integration of self-care practices and stress management techniques among clients, fostering resilience and overall wellbeing.
• Expanded professional knowledge through ongoing continuing education and training opportunities in the field of clinical social work.
• Increased patient satisfaction through providing empathetic and compassionate counseling services.
• Evaluated program effectiveness using data-driven metrics, refining service delivery models accordingly to meet client needs more effectively.
• Utilized motivational interviewing techniques to encourage clients towards positive behavioral changes that supported their recovery goals.
• Developed psychoeducational materials to educate clients on mental health topics, promoting self-awareness and understanding.
• Collaborated with community resources for effective case management, optimizing the support network for clients.
• Organized clinical documentation, treatment plans, and referrals.
• Performed short-term therapy, provided education and responded to crisis situations.
• Delivered culturally sensitive counseling services, fostering inclusivity and respect within diverse client populations.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Documented case notes daily and coordinated follow-up for seamless case management.
• Presented clinical documentation and observations to interdisciplinary team.

• Conducted [Number] group counseling sessions each week.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Coordinated individualized discharge plans to manage safe transition back into community and home environments.

• Provided ongoing support to adoptive families through regular check-ins, counseling sessions, and resource referrals.
• Ensured compliance with all state and federal regulations related to adoptions, maintaining accurate records for audit purposes.
• Developed tailored recruitment strategies targeting specific demographics or child populations needing specialized care or attention for improved placement outcomes.
• Facilitated educational workshops for prospective adoptive families, covering topics such as attachment parenting and cultural sensitivity.

• Taught case management, mental health and wellness courses, providing instruction to up to [Number] undergraduate students.
• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
• Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.

• Conducted in-home visits to provide supportive services.
• Contributed to a supportive work environment through active participation in staff meetings, supervision sessions, and peer consultation groups.
• Facilitated group therapy sessions, promoting positive peer support and mutual learning experiences.
• Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.

• Developed and implemented new programs to address emerging community needs.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
• Managed caseload to satisfy multiple patients with diverse needs.
• Completed psychosocial evaluations and needs assessments.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Provided patient and family education on available resources and self-care strategies.
• Coordinated patient discharge planning and follow-up care.
• Developed partnerships with community organizations to expand services and referrals.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
• Participated in clinical supervision to maintain professional development.
• Developed individual treatment plans and provided counseling to patients.
• Facilitated support groups for patients and families dealing with chronic illnesses.
• Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.

• Maintained detailed records of patient progress, documentation of services and case notes.
• Assessed risk factors of patients and made referrals for further services.
• Enhanced collaborative care for clients by coordinating with multidisciplinary healthcare teams.
• Collaborated with healthcare providers to drive continuity of care.
• Enabled smoother transitions between levels of care by effectively communicating with referring providers about client progress and treatment recommendations.

• Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
• Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
• Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
• Developed strategies to resolve cases in client's best interest.