Caroline Jamison
West Columbia
Summary
Results-driven professional with extensive experience in customer service and healthcare operations. Expertise in managing high-volume interactions, maintaining accurate records, and ensuring compliance with safety standards. Strong problem-solving skills contribute to streamlined operations and enhanced customer experiences.
Overview
2027
2027
years of professional experience
Work History
Certified Medical Assistant
Lexington Women's Care
West Columbia, SC
- Actively responsible for direct and indirect patient care under the direction of a Provider, established through thorough understanding and knowledge of medical terminology.
- Provided excellent Patient support in conjunction with Provider, including but not limited to patient intake, documentation as Clinical Scribe, vaccine and medication administration, clerical environmental and organizational tasks.
- Extensive knowledge in maintaining accurate and detailed medical record documentation in EPIC EHR system and assisting in appointment scheduling.
- Maintained active Medical Assisting certification and registry thereof, approved by the Board of Medical Examiners and the Board of Nursing.
- Exceeded hospital standards for patient care, interoffice cooperation, record maintenance, scheduling and safety measures.
- Provided comfortable patient environment and prepared patients fully with discharge notes, reinforcing patient instructions and giving patient education with care.
- Managed and orchestrated seamless execution of clerical and patient forward work, including but not limited to maintaining supply levels by restock order, maintaining current forms and supplies for staff and Providers, ensuring exam rooms were clean and well stocked and providing prompt response to Provider needs to reduce Patient wait time.
Aseptic Machine Operator
Nephron Pharmaceuticals
12.2021 - Current
- Secured Pharmacy Technician Certification through the Board of Pharmacy.
- Executed sterile compounding operations in ISO-5 cleanroom, ensuring adherence to high safety and quality standards.
- Operated and maintained automated filling equipment to support efficient production processes.
- Executed document production activities in compliance with GDP.
- Monitored and enforced cleanliness of work areas, upholding sanitation standards critical for product integrity.
Customer Service Representative
Genoa Healthcare
12.2015 - 12.2021
- Managed high-volume calls supporting medication adherence for Patient inquiries.
- Coordinated with staff to swiftly resolve customer issues, providing an enhanced service experience for Patients.
- Documented interactions, ensuring accurate records for reference and follow-up.
- Provided administrative support to streamline office processes and improve overall efficiency.
- Endeavored to escalate sensitive and urgent Patient needs in order to ensure immediate Patient care.
Accountant/Fiscal Analyst I
SC Department of Health & Human Services
12.2005 - 12.2014
- Maintained accurate vendor and ledger records to support financial reporting with heightened scrutiny as a state agency.
- Processed financial transactions in SAP, ensuring accuracy and compliance.
- Resolved procurement and payment issues, facilitating timely transactions.
- Supported fiscal year-end closing.
Special Procurement & Processor II
Lexington Medical Center
12.1995 - 12.2013
- Managed inventory and supplies to ensure availability for medical procedures.
- Collected and processed medical specimens to support accurate diagnostics.
- Facilitated staff training sessions to improve quality assurance practices and eliminate errors.
- Assisted with billing documentation to facilitate timely reimbursement.
Education
Business Management Coursework -
Midlands Technical College
Airport Campus, West ColumbiaSkills
- HIPAA Compliance
- Pharmacy Technician Certificate
- Data Entry
- CRM Systems
- Microsoft Office
- Customer Service
- Account Management
- Time Management
- Remote Communication
- Problem Solving
- Conflict resolution
Timeline
Aseptic Machine Operator
Nephron Pharmaceuticals
12.2021 - Current
Customer Service Representative
Genoa Healthcare
12.2015 - 12.2021
Accountant/Fiscal Analyst I
SC Department of Health & Human Services
12.2005 - 12.2014
Special Procurement & Processor II
Lexington Medical Center
12.1995 - 12.2013
Certified Medical Assistant
Lexington Women's Care
Business Management Coursework -
Midlands Technical College