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Motivated IT professional with proven progression from 1st Line Support to 2nd Line, now working as the Lead for 1st and 2nd Line Support, demonstrating strong technical capability and leadership within service desk operations. Experienced in supporting enterprise environments and delivering reliable IT services for organisations ranging from 50 to 2,000+ users.
Skilled in identity and device management across Microsoft technologies including Microsoft Entra ID, Microsoft Intune, Microsoft Exchange, and Active Directory, alongside endpoint deployment using Windows Autopilot and ITIL-based service management practices.
Recognised for supporting key IT initiatives such as ERP implementation with Microsoft Dynamics NAV, improving internal processes, and maintaining high levels of user support and service delivery. Now seeking to take the next step in my IT career, building on leadership experience to move further up the IT service chain with increased responsibility in service operations, team leadership, and organisational IT

 My most recent employment was in an administrative/customer service role within Accenture. I have five years experience within that company working through different roles which has enhanced my customer service skills, my administrative skills and adapted me to work within a fast paced office. 

Innovative ServiceNow Architect and Technical Delivery Manager with strong background in designing and managing complex ServiceNow projects. Proven track record in ServiceNow implementation, strategic planning, and cross-functional leadership. Strong background in project management, client relationship management, and strategic planning.
Committed to driving operational efficiency and delivering high-quality IT solutions. Proven ability to lead projects from concept to completion, ensuring alignment with client vision and regulatory standards. Brings creative problem-solving and practical expertise to every project, enhancing functionality, and value.

Forward-thinking, Astute Business Operations Lead, bringing 23 years of expertise in business operations, marketing, and sales for fin-tech, consulting, internet, telecom, and IT sector businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Caroline Magg

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Uki Bowlz Employee

Assistant Concessions Manager

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Uki Bowlz Employee

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