Caroline Murphy
Summerville
Summary
Front of House Team Leader at Chick-fil-A with proven leadership and exceptional customer service skills. Enhanced guest satisfaction through effective problem-solving and attention to detail, implementing processes that reduced wait times. Adept at training and mentoring staff, fostering a motivated team environment while ensuring operational excellence.
Experienced with team leadership and customer service excellence. Utilizes strong organizational and interpersonal skills to enhance team performance and guest satisfaction. Knowledge of optimizing workflows and training staff to maintain high standards in dynamic environments.
Overview
3
3
years of professional experience
Work History
Front of House Team Leader
Chick-fil-A
06.2022 - Current
- Assisted in managing Front of House operations, ensuring smooth and excellent guest experiences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Engaged with guests to enhance their experience through personalized service and attention to detail.
- Implemented new processes to reduce wait times and improve overall guest satisfaction.
- Collaborated with back of house management to ensure seamless communication between departments.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Bachelor of Arts - Elementary Education
Charleston Southern University
Charleston, SC05-2029
High School Diploma -
Summerville High School
Summerville, SC05-2025
Skills
- Leadership qualities
- Team management
- Staff motivation
- Task delegation
- Training and mentoring
- Customer service
- Problem-solving
- Attention to detail
Timeline
Front of House Team Leader
Chick-fil-A
06.2022 - Current
Bachelor of Arts - Elementary Education
Charleston Southern University
High School Diploma -
Summerville High School