CAROLYN SADLER
Newberry
Summary
Dynamic and results-driven professional with extensive experience at Generations Group Home, excelling in mental health counseling and client support. Proven ability in health record management and compassionate communication, fostering strong relationships and enhancing client care. Recognized for implementing effective policies and achieving high satisfaction through exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nurse Assistant (CNA)
White Oak Manor
Newberry
09.2022 - Current
- Facilitated skill development in patients to enhance independence and mastery.
- Referred patients to relevant healthcare professionals for comprehensive care.
- Employed therapeutic communication and active listening to foster positive patient relationships.
- Educated patients and families on optimal home care practices for recovery.
- Evaluated patients to identify wounds, behavioral issues, and significant medical symptoms.
- Organized engaging group activities to uplift mood and enhance memory.
- Monitored patients' physical and mental conditions, documenting changes needing physician intervention.
Office Manager/Customer Service Representative
Calebs Auto House
Conyers
10.2014 - 11.2022
- Managed financial advisory services and online sales of units to optimize revenue.
- Maintained accurate records for compliance with government regulations.
- Delivered exceptional customer service by promptly addressing inquiries and concerns.
- Took ownership of customer issues, ensuring resolution at first point of contact.
- Processed customer service orders swiftly to enhance overall satisfaction.
- Participated in ongoing training sessions to remain updated on product offerings.
- Developed and implemented customer service policies to exceed industry standards.
- Educated customers on billing processes and support procedures to improve understanding.
Mental Health Counselor Supervisor
Generations Group Home
Fountain Inn
08.2019 - 03.2020
- Provided clients with recommendations to community resources.
- Facilitated support groups for clients to discuss issues related to mental health.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality client care.
- Developed and updated policies and procedures, maintained compliance with guidelines relating to HIPPA, benefits administration and general liability.
Education
Google IT Support – CompTIA A+ -
Piedmont Technical College
Greenwood, SC08-2026
DIPLOMA -
BASSICK HIGH SCHOOL
BRIDGPORT, CT01.2000
Some College (No Degree) -
Butler Business School
FAIRFIELD, CTSkills
- Elderly care services
- Health record management
- Technical support and assistance
- Remote support solutions
- Ticketing system operations
- Operating system expertise
- Security protocol implementation
- Network troubleshooting
- Application diagnostics
- File management systems
- LAN/WAN networking skills
- Analytical problem solving
- IT proficiency
- Compassionate communication
- Client service excellence
- Active listening skills
- Complex problem resolution
- Data entry accuracy
- Customer service strategies
- Collaborative teamwork
- Professional communication techniques
Certification
- Business Management Certification
- BLS for Healthcare Providers
- CPR & AED Certification
- CNA Certified
Timeline
Certified Nurse Assistant (CNA)
White Oak Manor
09.2022 - Current
Mental Health Counselor Supervisor
Generations Group Home
08.2019 - 03.2020
Office Manager/Customer Service Representative
Calebs Auto House
10.2014 - 11.2022
Google IT Support – CompTIA A+ -
Piedmont Technical College
DIPLOMA -
BASSICK HIGH SCHOOL
Some College (No Degree) -
Butler Business School
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