Carrie-Anne Smith
Rock Hill,SC
Summary
Dynamic professional with strong computer and office management skills, complemented by excellent time management abilities and extensive experience in coordinating purchase orders, logistics, and client relations. Known for initiating self-starting projects, prioritizing tasks effectively, and fostering teamwork while consistently demonstrating outstanding interpersonal skills and a commitment to exceptional customer service. A reliable and trustworthy individual with a proven track record of achievement, dedicated to positive collaboration and achieving results in every role. Eager to contribute superior skills and a strong work ethic to an organization that values dedication and excellence.
Overview
22
22
years of professional experience
Work History
Order Analyst/Estimating Administrative Assistant
Builders Wholesale Flooring
10.2023 - Current
- Works alongside Design and Sales Team for various home builders within NC/SC using CAD measure software to determine area and square footage for flooring and wall tile. Prepares documentation including blue prints, purchase orders, flooring and wall design specifications for each custom home. Regularly participates in scheduled meetings to maximize efficiency and minimize lead times.
Customer Support
Express Employment Professionals (Dilo Inc. - Temporary Assignment)
04.2023 - 10.2023
- Provides Customer Support by processing and quoting spare parts inquiries, creating purchase orders to Germany and acknowledging customer sales orders. Prepare parts shipments and documentation for US/Canadian based customers. Create invoices for shipments and or accounts receivable. Receive incoming shipments from Germany and distribute into warehouse inventory. Assist with general office support and filing.
Customer Service Representative
Arjobex America Inc.
04.2021 - 04.2023
- Daily processing for both Domestic and International purchase orders, with follow-up confirmation acknowledging. Provide sales quotes, and product sample requests upon receipt. Respond to customer availability/lead-time inquiries, disputes, logistic information, and product questions through phone/email. Work jointly with sales, production scheduling, accounting, and logistics team members to maintain day to day business transactions. Prepare sales orders or packets to accounting for daily invoicing.
Customer Service Representative
Composites One
05.2019 - 09.2021
- Confirm customers’ weekly orders and provide price quotes. Promote new and existing products to customers. Resolve customer issues in a timely manner. Maintain customer accounts. Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction. Also performed other administrative duties such as invoicing, processing credit cards, obtaining proof of delivery, sorting, and distributing incoming mail, reviewing, and preparing outgoing mail and filing invoices.
Sales Coordinator
3D Systems Corporation
05.2016 - 05.2019
- Administer orders, exchanges, and credits into Oracle. Resolves customer complaints via email or telephone. Review and evaluates terms and conditions, identifies, and reconciles customer and 3D Systems terms to ensure accurate fulfillment of orders and minimize company’s risk. Obtains appropriate approvals outlined in company’s approval authorization matrices. Coordinates and assure timely delivery, Domestic and International. Creates and maintain sales packets for revenue recognition per SOX (Sarbanes –Oxley) policy and procedures, Domestic and International.
Business Services Representative
Comporium
11.2008 - 01.2016
- Attracts potential customers by answering product service questions and suggests possible service solutions. Establish and maintain new and existing accounts. Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; Expediting correction or adjustment; following up to ensure resolution. Responsible for meeting and/or exceeding sales goals.
International Customer Service Representative
Jacobsen, A Textron Company
01.2004 - 11.2008
- Answers incoming customer calls/emails regarding product availability, billing issues, product problems, service questions and order statuses. Performing accurate data entry into Oracle for service parts orders. Execute shipments and coordinate with Logistics to ensure on time deliveries. Handle returns, warranty, and credit adjustments. Accurately prepare, distribute, and track all forms and related documentation associated with accounts and shipping.
Education
High School Diploma -
DALC of Strafford County
Dover, NH 03820Skills
- Experienced in Excel, Word, PowerPoint, Outlook, and Teams
- Sage, Oracle, MXP, SharePoint, Salesforce, NetSuite, 4th Shift
Timeline
Order Analyst/Estimating Administrative Assistant
Builders Wholesale Flooring
10.2023 - Current
Customer Support
Express Employment Professionals (Dilo Inc. - Temporary Assignment)
04.2023 - 10.2023
Customer Service Representative
Arjobex America Inc.
04.2021 - 04.2023
Customer Service Representative
Composites One
05.2019 - 09.2021
Sales Coordinator
3D Systems Corporation
05.2016 - 05.2019
Business Services Representative
Comporium
11.2008 - 01.2016
International Customer Service Representative
Jacobsen, A Textron Company
01.2004 - 11.2008
High School Diploma -
DALC of Strafford County