Carrie Butler
Clinton,SC
Summary
Dynamic and results-driven professional with extensive experience at Family Dollar, excelling in customer service and team leadership. Proven ability to enhance sales through effective staff training and visual merchandising strategies. Recognized for exceptional problem-solving skills and a commitment to fostering a collaborative work environment, driving customer satisfaction and loyalty.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
23
23
years of professional experience
Work History
Sales Associate
Robertson Ace Hardware
08.2025 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to ensure a welcoming environment.
- Operated point-of-sale system for efficient transaction processing and customer service.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring product availability and visual appeal.
- Collaborated with team members to streamline checkout processes for increased efficiency.
- Implemented promotional displays to attract customer attention and drive sales engagement.
- Provided feedback on inventory levels, aiding in timely restocking efforts.
- Supported management in executing store policies and maintaining a safe environment.
- Engaged with customers to gather insights for improving service delivery and satisfaction.
- Participated in training sessions to develop product knowledge and customer service skills.
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service and addressed inquiries promptly.
- Assisted in inventory management by restocking shelves as needed.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges while adhering to store policies.
- Learned product details to enhance customer recommendations and sales.
- Adapted quickly to changing priorities and peak business hours demands.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained organized sales floor, ensuring optimal product placement and visibility.
- Monitored inventory levels, communicating restock needs to management promptly.
- Executed visual merchandising strategies, contributing to an appealing retail environment.
- Resolved customer complaints professionally, fostering a positive shopping atmosphere.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
Office Manager/Owner/Operator Truck Driver
B&C Carriers LLC
03.2024 - 12.2024
- Managed daily office operations, ensuring efficiency and organization across multiple departments.
- Coordinated scheduling and communication between staff and clients to enhance workflow.
- Assisted in processing vendor invoices, maintaining accurate records for financial tracking.
- Implemented office procedures that improved task completion times and streamlined administrative processes.
- Utilized office management software to track inventory and order supplies efficiently.
- Developed filing systems that improved document retrieval speed and accuracy for the team.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 2 employees.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated with dispatchers to optimize delivery schedules and routes.
- Handled time-sensitive materials responsibly, ensuring prompt delivery without compromising quality or integrity of products being transported.
- Maintained a safe driving record with consistent adherence to traffic laws and company safety policies.
- Demonstrated knowledge of Department of Transportation regulations, ensuring compliance at all times.
- Secured loads using straps, chains, or other required equipment to prevent damage during transit.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Bakery Manager
Ingles
04.2023 - 03.2024
- Managed daily bakery operations, ensuring product quality and adherence to safety standards.
- Supervised staff training on baking techniques and customer service protocols.
- Maintained inventory levels, ordering supplies to prevent shortages and waste.
- Implemented efficient production schedules to optimize baking processes and reduce downtime.
- Monitored sales trends, adjusting strategies to meet customer preferences effectively.
- Ensured cleanliness of work areas in compliance with health regulations and company policies.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Monitored inventory levels and identified opportunities for cost savings.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
- Increased customer satisfaction by introducing custom order service, allowing for personalized bakery products.
- Fostered team environment that encouraged skill development, leading to improved product consistency and staff morale.
- Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
- Reduced employee turnover by implementing comprehensive training program and fostering supportive work culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Custodian
SMO-Clinton Middle School
10.2022 - 04.2023
- Maintained cleanliness and sanitation of facilities, ensuring compliance with health and safety standards.
- Operated cleaning equipment, including floor buffers and vacuums, to enhance operational efficiency.
- Conducted routine inspections to identify maintenance needs and report issues to management promptly.
- Assisted in training new custodial staff on best practices for cleanliness and safety procedures.
Store Manager
Family Dollar
07.2008 - 06.2010
- Oversaw daily store operations, ensuring efficient workflow and high customer satisfaction.
- Managed inventory levels, implementing stock rotation and minimizing shrinkage.
- Trained and mentored staff on best practices for customer service and sales techniques.
- Developed promotional displays to enhance product visibility and drive sales.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Assistant Store Manager
Family Dollar
11.2007 - 07.2008
- Supervised daily store operations, ensuring alignment with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational protocols.
- Coordinated inventory management processes, optimizing stock levels and reducing shrinkage.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints effectively, improving overall customer satisfaction scores.
- Collaborated with upper management to execute corporate initiatives and improve store performance metrics.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cashier
Family Dollar
05.2007 - 11.2007
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Post Office Assistant
USPS
03.2003 - 02.2005
- Processed incoming and outgoing mail efficiently to meet daily operational goals.
- Assisted customers with inquiries, enhancing service experience through effective communication.
- Maintained accurate inventory of postal supplies, ensuring availability for daily operations.
- Managed sorting and distribution of mail, streamlining workflow for improved efficiency.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Weighed mail and computed pricing amounts.
- Sorted mail according to size, shape and destination.
- Maintained strong working relationships with local businesses through consistent communication regarding their mailing needs and preferences.
Education
High School Diploma -
Polk County High School
ColumbusSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Problem-solving
- Listening skills
- Exceptional customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Task delegation
- Goal setting
- Staff management
- Staff training and development
Timeline
Sales Associate
Robertson Ace Hardware
08.2025 - 09.2025
Office Manager/Owner/Operator Truck Driver
B&C Carriers LLC
03.2024 - 12.2024
Bakery Manager
Ingles
04.2023 - 03.2024
Custodian
SMO-Clinton Middle School
10.2022 - 04.2023
Store Manager
Family Dollar
07.2008 - 06.2010
Assistant Store Manager
Family Dollar
11.2007 - 07.2008
Cashier
Family Dollar
05.2007 - 11.2007
Post Office Assistant
USPS
03.2003 - 02.2005
High School Diploma -
Polk County High School