Carrie Irons
West Columbia
Summary
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
25
25
years of professional experience
Work History
Dispatcher
Argos USA
11.2024 - Current
- Communicated with drivers and personnel to coordinate timely delivery of materials.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Provided customers with information on products and services.
Uber Driver
Uber
03.2018 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Increased profitability by optimizing route efficiency.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Logistics Coordinator
ASAP Expediting & Logistics
02.2022 - 11.2024
- Scheduling drivers to make freight deliveries or collect shipments and packages
- Communicating with customers about freight details, delivery or pickup times, and special handling request
- Planning pre-determined routes and accommodating route changes as needed
- Preparing dispatch documents, as well as generating freight bills and invoices
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
- Keeping track of transportation regulations and laws to ensure that truck drivers comply
- Reviewing drivers' logs, including dispatched calls and arrival times
- Monitoring truck repairs and maintenance schedules
- Logging customer shipping schedules and complaints
- Place new bookings and route the shipment to meet service and maximize profit
- Problem solve with customers and vendors (airlines and pickup / delivery agents)
- Serve as an additional point of communication for all customer service and documentation-related matters
- Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
- Monitor shipments from order entry through delivery to ensure on-time performance
- Assist our employee drivers, agents, and carriers in obtaining critical information
- Contribute to team effort by executing tasks delegated to you as needed
- Manage and distribute a high volume of incoming calls and emails
- Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
- Support new and existing customer accounts to foster business development
- Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
- Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
- Prepare quotes for customers and vendor
Logistics Dispatcher
Cardinal Logistics Management
09.2020 - 02.2022
- Ensures drivers are on time and keep track of status of route and delivery completion
- Acts as liaison and answers incoming phone calls from drivers on the road
- Keeps customers informed of delivery status
- Reviews pictures of merchandise and signatures
- Resolves any issues from review, pullback, or exceptions
- Reports driver issues or concerns to appropriate management for resolution
- Handles post-delivery calls for survey completion
- Schedule and coordinate for plumbers to service customers
- Other duties as assigned
Provider Enrollment Analyst
Palmetto GBA/PME
03.2018 - 09.2020
- Responsible in the provider enrollment process to review, research, analyze, and process provider enrollment applications for Medicare
- Ensure provider file integrity and that the suppliers are in compliance with established standards and guidelines
- Working knowledge of work processing, spreadsheet and database software
- Good judgment skills
- Effective customer service and organizational skills
- Demonstrated proficiency in spelling, punctuation, and grammar
- Basic business math proficiency
- Analytical and critical-thinking skills
- Ability to handle confidential and sensitive information with discretion
- Microsoft Office Skills
- Experience using Pecos, i Flow, and MCS
- Answer phones and provide customer support and solve any issues customer may have
Telecommunicator/Dispatcher
City of Columbia
03.2013 - 03.2018
- Responded to emergency and non-emergency calls for assistance and information
- Provided dispatch and communication support services for police, fire, emergency, and related services
- Operated a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing impaired
- Translated information using the appropriate codes
- Determined and assigned the level of priority of the call and entered the data into a computer-aided dispatch system for radio dispatch purposes
- Performed emergency medical dispatch and crisis intervention services
- Asked vital questions and provide pre-arrival instructions for emergency medical calls
- Monitored and operated a radio console and computer equipment
- Received and responded to a variety of emergency and non-emergency services and complaints
- Asked questions to interpret, analyzed and anticipate the caller's situation as to resolve problems, provided information, dispatched emergency services, or referred callers to other agencies
- Dispatched and coordinated the responses of public safety agencies
- Identify appropriate number and type of equipment or apparatus dispatch
- Entered and Modified information into local, state and national computer databases
- Supervised assigned shift personnel
- Experience with NCIC
- Monitored and evaluated work performance of assigned personnel
- Counseled and motivated personnel to achieve established goals
- Attended departmental, City and/or outside agency training to maintain appropriate certification as required
- Employee of the Month
- City of Columbia Employee of the Month
Residential Supervisor/Team Leader
New Beginnings Family Services/Community Options
06.2010 - 01.2014
- Trained and managed 12 Residential Counselors and achieve significant improvements in their productivity
- Counseled residents in identifying and resolving social and other problems
- Compiled records of daily activities of residents
- Ascertained need for and secure services of physician
- Escorted individuals on trips outside establishment for shopping and obtain medical and dental services
- Restrained disruptive residents to prevent injury to themselves and others
- Observe and document residents' behaviors, speech production, feeding patterns and toilet training, to facilitate assessment and development of treatment goals
- Gave medications as prescribed by physician
- Supervised work activities of personnel to ensure clean, orderly attractive apartments
- Assigned workers their duties and inspected work for conformance to prescribed standards of cleanliness
- Inventoried stock to ensure adequate supplies
- Recorded data concerning work assignments and personnel actions
- Attended periodic staff meetings with other department heads to discuss company policies and complaints
- Made recommendations to improve services and ensure more efficient operation
Mental Retardation Specialist
Charles Lea Center
01.2009 - 06.2010
- Conversed with residents to reinforce positive behaviors and to promote social interaction
- Served meals and ate with residents to act as role model
- Accompanied residents on shopping trips and instructed residents in the purchase of personal items
- Attended to routine health-care needs of residents under supervision of medical personnel
- Assisted in providing self-care training to residents
- Observed and documented residents' behaviors, speech patterns and toilet training, to facilitate assessment and development of treatment goals
- Transported residents to and from work
- Stocked supplies
- Restrained disruptive residents to prevent injury to themselves and others
Mental Retardation Specialist
Orangeburg County Disabilities and Special Needs Board
11.2003 - 07.2009
- Assisted in providing self-care training to residents of mental retardation center
- Conversed with residents to reinforce positive behaviors and to promote social development
- Observed and documented residents' behaviors, speech production, feeding patterns and toilet training, to facilitate assessment and development of treatment goals
- Transported residents to and from work
- Stocked supplies
- Restrained disruptive residents to prevent injury to themselves and others
Customer Service Representative/Call Center
Intermediate Marketing Solutions
12.2007 - 09.2008
- Reviewed complaints concerning billing and services rendered, referring complaints of service failures to designated departments for investigation
- Discussed cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems
- Answered inbound calls in Call Center
- Placed orders for customers interested in purchasing products, multi-tasked and navigated different systems to process orders
- Customer Service Rep of the Week
Delivery Driver/Customer Service
Pizza Hut
11.1999 - 11.2003
- Delivered specialty foods to customers' homes and place of business
- Collected money from customers and rendered change
- Informed regular customers of new products and services
- Listened to and resolved service complaints and requests for refunds, exchanges, and adjustments
- Stocked supplies
- Read and recorded totals shown on cash register tape and verified against cash on hand
- Operate cash register with peripheral electronic data processing equipment for bar coding
- Answered phones and placed orders
- Trained new employees
- Kept restaurant in clean and orderly condition
Education
High School Diploma - General Studies
Bamberg-Ehrhardt High School
Bamberg, SC05.1999
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Prioritizing calls
- Problem-solving
- Route planning
- Customer relations
- Route navigation
- Conflict resolution
- Critical thinker
- Radio communication
- Navigation support
- Processing orders
- Multitasking Abilities
- Microsoft office
Timeline
Dispatcher
Argos USA
11.2024 - Current
Logistics Coordinator
ASAP Expediting & Logistics
02.2022 - 11.2024
Logistics Dispatcher
Cardinal Logistics Management
09.2020 - 02.2022
Uber Driver
Uber
03.2018 - Current
Provider Enrollment Analyst
Palmetto GBA/PME
03.2018 - 09.2020
Telecommunicator/Dispatcher
City of Columbia
03.2013 - 03.2018
Residential Supervisor/Team Leader
New Beginnings Family Services/Community Options
06.2010 - 01.2014
Mental Retardation Specialist
Charles Lea Center
01.2009 - 06.2010
Customer Service Representative/Call Center
Intermediate Marketing Solutions
12.2007 - 09.2008
Mental Retardation Specialist
Orangeburg County Disabilities and Special Needs Board
11.2003 - 07.2009
Delivery Driver/Customer Service
Pizza Hut
11.1999 - 11.2003
High School Diploma - General Studies
Bamberg-Ehrhardt High School
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