Carrie Neeley
Easley
Summary
Expert at providing relevant information and options for resolving problems effectively. Successfully identified and resolved challenges while promoting company goals. Excellent computer skills and telephone etiquette. Motivated to keep providers and patients happy and contribute to the company's success.
Compassionate professional with 3 years of experience in data entry. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.
Overview
11
11
years of professional experience
Work History
Program Specialist
Neovance
Raleigh
05.2022 - Current
- Call insurance companies to obtain health insurance benefits.
- Maintained accurate records and documented client data in company databases.
- Facilitated training sessions for staff on best practices and program policies.
Dairy Customer Service Representative
Wegmans
Chapel Hill
07.2020 - 05.2022
- Money handling abilities POS systems expert Stocking and replenishing Credit card processing
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge.
- Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates.
Sales Associate
Staples
Chapel Hill
12.2014 - 09.2021
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
- Assisted customers in enrolling in loyalty programs and submitting paperwork.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School -
Adair Co. R-I High School
Novinger, MOSkills
- Retail store support
- Data entry
- Order fulfillment
- Sales expertise
- Stock management
- Outbound experience
Timeline
Program Specialist
Neovance
05.2022 - Current
Dairy Customer Service Representative
Wegmans
07.2020 - 05.2022
Sales Associate
Staples
12.2014 - 09.2021
High School -
Adair Co. R-I High School