Carrie Sanford
Chesnee
Summary
Dynamic communications operator with proven expertise at Spartanburg County 911 Com Center, enhancing emergency response times through effective multitasking and teamwork. Recognized for developing training materials that improved operator performance. Strong attention to detail and empathy ensure exceptional service in high-pressure situations. Committed to professionalism and reliability in all interactions.
Experienced with operating and managing communication systems in high-pressure environments. Utilizes advanced communication techniques and protocols to ensure clear and effective information dissemination. Knowledge of emergency response procedures and team coordination, ensuring smooth operations and effective crisis management.
Overview
4
4
years of professional experience
Work History
Communications Operator
Spartanburg County 911 Com Center
03.2022 - 07.2024
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Assisted in the development of new training materials, resulting in improved operator performance.
Cashier
Quik Trip
02.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Zaxbys
08.2020 - 03.2021
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
Education
High School Diploma -
Getty's D Broome High School
Spartanburg, SC05-2021
Skills
- Strong attention to detail
- Fast typing speed
- Empathy and patience
- Radio operation
- Professionalism and courtesy
- Telephone reception
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Customer assistance
- Listening skills
- Multitasking
- Reliability
- Team collaboration
- Flexible schedule
- Self motivation
- Emergency situation response
- Interpersonal skills
- Computer literacy
Timeline
Communications Operator
Spartanburg County 911 Com Center
03.2022 - 07.2024
Cashier
Quik Trip
02.2021 - 05.2022
Cashier
Zaxbys
08.2020 - 03.2021
High School Diploma -
Getty's D Broome High School
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