Casandera Newcomb
Graniteville
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Idemia America Corp.
01.2016 - Current
- Collaborated with cross-functional teams to align customer service goals with corporate objectives and operational efficiencies.
- Processed and maintained customer orders from purchase order receipt to invoicing completion.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing inquiries, inventory availability, changes to existing orders, and shipping information.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Developed customer service manual to standardize procedures across all departments.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Agency Support Representative
Galls, Inc.
12.2013 - 12.2015
- Provided customer support for agency inquiries, resolving issues in a timely manner.
- Maintained accurate records of client interactions and transactions using CRM systems.
- Analyzed customer feedback to identify trends and implement process improvements for enhanced satisfaction.
- Served as a liaison between clients and management, facilitating open lines of communication at all times.
- Provided exceptional customer service to customers.
- Created specialized reports for Sales Managers and Regional Sales Managers for both inside and outside sales teams.
- Ordered and maintained office supplies.
- Maintained office equipment by scheduling repairs and maintaining inventory.
- Handled a multi-line phone system and the routing of calls.
- Analyzed and modified backorder reports.
Education
High School Diploma -
Educational Partnership High School
Long Beach, CACompleted 57 Credit Hours Toward AS - Business Management
Long Beach City College
Long Beach, CASkills
- Experienced in Microsoft Office Suite applications
- Problem-solving
- Customer-centric
- Time management
- Training and mentoring
- Adherence to high customer service standards
- Account management
- Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Manager
Idemia America Corp.
01.2016 - Current
Agency Support Representative
Galls, Inc.
12.2013 - 12.2015
High School Diploma -
Educational Partnership High School
Completed 57 Credit Hours Toward AS - Business Management
Long Beach City College