Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Craven

Chesnee

Summary

Results-driven retail leader with nearly a decade of experience at Spinx, progressing from part-time cashier to General Manager. Over 4 years of proven success as a GM, excelling in team leadership, operational performance, and talent development. Known for an energetic leadership style and consistently positive outlook that motivates teams and fosters strong workplace culture. Seeking to bring hands-on leadership and operational expertise to a Territory in Training role.

Overview

14
14
years of professional experience

Work History

General Manager

SPINX
09.2021 - Current
  • Oversee daily operations, ensuring efficiency and compliance with company policies.
  • Manage budgeting processes, optimizing resource allocation for operational excellence.
  • Train and mentor staff, fostering a collaborative team culture focused on performance improvement.
  • Manage budget implementations, employee reviews, training, and schedules.
  • Provide thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Schedule employees for shifts, taking into account customer traffic and employee strengths.
  • Train and guide team members to maintain high productivity and performance metrics.
  • Interact well with customers to build connections and nurture relationships.
  • Handle problematic customers to assist lower-level employees and maintain excellent customer service.
  • Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitor daily cash discrepancies and inventory shrinkage.
  • Observe each employee's individual strengths and initiate mentoring to improve areas of weakness.
  • Report issues to higher management with detail.

Assistant General Manager

SPINX
09.2018 - 09.2021
  • Collaborated with management on strategic initiatives aimed at enhancing service delivery and operational effectiveness.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Completed cash and credit card transactions accurately using POS software.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed staff hiring, training and supervision.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Shift Supervisor

SPINX
03.2017 - 09.2018
  • Supervised daily operations to ensure efficient workflow and high-quality service.
  • Trained and mentored team members on company policies and customer service protocols.
  • Implemented inventory management practices to maintain stock levels and reduce waste.
  • Monitored compliance with safety standards, ensuring a secure work environment for staff and customers.
  • Resolved customer inquiries and issues promptly to improve satisfaction and loyalty.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Core Customer Service Representative

SPINX
01.2016 - 03.2017
  • Assisted customers with product inquiries and service-related issues, ensuring positive experiences.
  • Resolved customer complaints efficiently, maintaining high satisfaction levels.
  • Processed transactions accurately using point-of-sale systems to enhance operational efficiency.
  • Collaborated with team members to streamline service processes and improve response times.
  • Educated customers on promotions and services, fostering engagement and brand loyalty.
  • Maintained knowledge of products and services to provide accurate information and support.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Lifeguard Instructor

Ymca Of Greater Spartanburg
06.2013 - 04.2016
  • Instructed lifeguarding techniques to diverse groups, ensuring understanding of safety protocols.
  • Developed training materials for lifeguard certification, enhancing program effectiveness.
  • Evaluated trainee performance through assessments, providing constructive feedback for improvement.
  • Led rescue simulations to prepare participants for real-life emergencies, fostering confidence and readiness.
  • Coordinated schedules for training sessions, optimizing resource utilization and participant availability.
  • Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
  • Reduced rescue response times by conducting regular lifeguard drills and training sessions.
  • Ensured timely incident reporting to management, contributing to improved risk assessments and mitigation strategies.
  • Optimized instructional methods based on individual learning styles, resulting in higher success rates among students.
  • Maintained accurate records of class participants, including attendance logs and progress reports for each student.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Water Safety Instructor

Ymca Of Greater Spartanburg
05.2013 - 04.2016
  • Instructed swim lessons for various age groups, promoting water safety and confidence.
  • Developed engaging lesson plans tailored to individual skill levels and learning objectives.
  • Monitored pool activities to ensure adherence to safety protocols and guidelines.
  • Conducted skill assessments to evaluate student progress and readiness for advancement.

Senior Lifeguard

Ymca Of Greater Spartanburg
05.2012 - 04.2016
  • Supervised pool activities, ensuring safety protocols and guidelines were followed consistently.
  • Trained and mentored junior lifeguards on emergency response techniques and operational procedures.
  • Conducted regular safety inspections of aquatic facilities, identifying and addressing potential hazards.
  • Responded effectively to emergencies, administering first aid and CPR as needed to maintain participant safety.
  • Collaborated with management to develop and implement staff training programs for improved performance.
  • Enhanced operational efficiency by streamlining communication between lifeguards and facility staff during peak hours.
  • Managed emergency situations with professionalism and efficiency, coordinating resources and personnel to address incidents quickly and minimize risk to swimmers or staff.
  • Ensured swimmer safety by vigilantly monitoring pool activity and enforcing rules and regulations.
  • Coordinated schedules, effectively managing a team of 10+ lifeguards for optimal coverage during peak hours.
  • Oversaw maintenance tasks such as cleaning pool decks or adjusting chlorine levels to provide a safe and comfortable swimming environment for all guests.
  • Maintained accurate records of pool usage, chemical levels, incident reports, and equipment inventory for efficient operations management.

Lifeguard

Ymca Of Greater Spartanburg
04.2011 - 05.2012
  • Monitored pool area to ensure safety and compliance with regulations.
  • Assisted in emergency response drills to enhance preparedness and team coordination.
  • Enforced facility rules to maintain a safe environment for all patrons.
  • Provided first aid support during incidents, ensuring immediate care for injuries.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.

Education

Seton Home Study School
Front Royal, VA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Customer relations
  • Training and development
  • Inventory control

Timeline

General Manager

SPINX
09.2021 - Current

Assistant General Manager

SPINX
09.2018 - 09.2021

Shift Supervisor

SPINX
03.2017 - 09.2018

Core Customer Service Representative

SPINX
01.2016 - 03.2017

Lifeguard Instructor

Ymca Of Greater Spartanburg
06.2013 - 04.2016

Water Safety Instructor

Ymca Of Greater Spartanburg
05.2013 - 04.2016

Senior Lifeguard

Ymca Of Greater Spartanburg
05.2012 - 04.2016

Lifeguard

Ymca Of Greater Spartanburg
04.2011 - 05.2012

Seton Home Study School

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Casey Craven