CASEY FRAZIER
Greenville
Summary
Directed bilingual healthcare administrative and customer service operations covering patient-facing support and team coordination with 10+ years of experience.
Tracked customer interaction outcomes and ensured consistent support delivery by applying communication and problem-solving skills to resolve customer issues efficiently.
Enhanced patient satisfaction through proactive management of interactions and administrative processes. Streamlined appointment coordination and improved response times for patient inquiries. Cultivated a welcoming environment by collaborating with medical staff and maintaining patient records.
Overview
3
3
Languages
1
1
Certification
13
13
years of professional experience
Work History
Administrative Assistant / CMA
AFC Urgent Care
Easley, SC
01.2023 - 05.2026
- Oversaw registration and appointment scheduling to streamline patient flow. Managed triage operations, including vital signs assessment and injection administration. Directed EKG and phlebotomy activities while ensuring proper laboratory management. Facilitated patient education initiatives and coordinated discharge plans for optimal outcomes.
- Maintained HIPAA-compliant records and supported efficient patient flow through athenahealth and other EMR systems.
- Cultivated strong relationships with patients, resulting in positive testimonials. Earned accolades from peers for exceptional collaboration and assistance. Secured a recommendation from supervisor highlighting contributions to team success.
- Managed registration scheduling, triage, vital-signs assessments, injections, EKGs, phlebotomy, and laboratory management to support efficient clinical workflows and patient throughput.
- Managed HIPAA-compliant documentation and supported efficient patient flow through athenahealth and varied EMR platforms.
- Supported patient satisfaction through consistent service performance resulting in patient commendations, positive reviews, employee recognition, and management recommendation.
EMT-B
AmeriMed EMS
05.2021 - 01.2023
- Delivered safe emergency and non-emergency patient care and transport and completed accurate clinical documentation.
- Coordinated effectively with patients, families, dispatchers, and healthcare teams.
- Received commendations and a performance-based raise.
- Provided safe emergency and non-emergency care and transport for patients, along with thorough clinical documentation.
- Collaborated effectively with patients, families, dispatchers, and healthcare teams.
- Earned commendations and a performance-based salary increase.
Front Desk Medical Receptionist
Doctors Care
Greenville, SC
06.2019 - 05.2021
- Oversaw patient scheduling workflows and phone intake, including insurance verification records management, clinical intake processing, vitals capture, and patient support.
- Helped coordinate efficient workflow processes and patient-facing service to maintain professional patient experience in high-volume clinic.
- Collaborated with medical staff on patient care communication workflows to ensure consistent information exchange and a supportive healthcare environment.
- Recognized for exceptional customer service, including empathetic resolution of sensitive issues with discretion.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Coordinated insurance verification processes, ensuring accurate coverage information for patients.
- Assisted in maintaining electronic health records, enhancing data accuracy and patient confidentiality.
- Led initiatives to enhance patient satisfaction scores through feedback collection and process adjustments.
- Oversaw inventory management of medical supplies, ensuring availability while minimizing waste.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
Call Center Sales & Customer Service Representative
Verizon Wireless
Greenville, SC
02.2016 - 06.2019
- Investigated billing and device service issues, addressed account concerns, and matched appropriate products and plan solutions to customer needs.
- Provided clear, accurate explanations, took ownership of customer issues, and completed resolutions with reliable follow-through.
- Consistently secured top sales representative status for three consecutive months.
- Acknowledge recognition for strong communication and effective de-escalation of difficult customer interactions, supporting satisfaction and loyalty.
- Maintained consistent attainment of sales targets, regularly surpassing performance expectations and receiving management recognition for dedication and results-driven approach.
- Owned customer feedback initiative pilot activities, translating feedback collection efforts into service delivery improvements.
Assistant Manager
Panera Bread
Greenville, SC
12.2012 - 02.2016
- Managed front-end operations after promotion from Cashier to Assistant Manager, delivering reliable customer service and demonstrating leadership.
- Supervised shifts, trained employees, resolved guest concerns, processed cash transactions, and maintained food-safety and service standards.
- Improved team productivity and morale by managing training programs and promoting an inclusive work environment.
- Built and maintained strong customer relationships through attentive service and proactive issue resolution.
- Recognized for innovative ideas improving operational efficiency through optimized scheduling practices and new inventory management techniques.
Education
Associate of Applied Science - Emergency Medicine
Tri-County Technical College
Pendleton, SCBachelor of Science - Healthcare Administration
University of Phoenix
05.2028
High School Diploma -
Hillcrest High School
Simpsonville, SC01.2013
Skills
- Coordinated patient registration and scheduling processes to maintain appointment flow and service readiness
- Supported front desk operations by handling administrative support duties
- Handled customer service escalations and conflict resolution to maintain customer satisfaction
- Verified insurance information to support underwriting, claims processing, and operational accuracy
- Maintained HIPAA compliance processes to support privacy and security standards
- Supported operations using athenahealth Epic and Cerner platforms
- Utilized Microsoft Office to maintain document accuracy and support day-to-day operations
- Processed and entered records and data to support recordkeeping and operational continuity
- Coordinated dispatch estimates and invoices to support accurate billing operations
- Administered vital signs, performed EKGs, completed phlebotomy, and handled laboratory specimens to support clinical operations
- Planned and delivered team training to support consistent onboarding and ongoing skill development
- Maintain operational communication in both English and Spanish
- Maintained intermediate Romanian language competency through ongoing study and regular practice
Certification
EMT-B, Certified Medical Assistant, Medication Technician, First Aid/CPR through Apr 2027, HIPAA Training
Languages
English
Spanish
Intermediate Romanian
Accomplishments
- Perfect attendance across prior roles
Timeline
Administrative Assistant / CMA
AFC Urgent Care
01.2023 - 05.2026
EMT-B
AmeriMed EMS
05.2021 - 01.2023
Front Desk Medical Receptionist
Doctors Care
06.2019 - 05.2021
Call Center Sales & Customer Service Representative
Verizon Wireless
02.2016 - 06.2019
Assistant Manager
Panera Bread
12.2012 - 02.2016
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Applied Science - Emergency Medicine
Tri-County Technical College
High School Diploma -
Hillcrest High School