Casey Sharpe
Lexington
Summary
Dynamic hospitality leader, offering expertise in team collaboration, customer service, and conflict resolution. Proven track record of driving results while adapting to the evolving demands of fast-paced environments. Recognized for reliability and approachability, effectively managing staff to deliver exceptional guest experiences. Committed to fostering a positive atmosphere that enhances employee satisfaction and customer loyalty.
Overview
11
11
years of professional experience
Work History
FOH Manager/Bar Manager
Barrio Tacos
07.2024 - Current
- Oversaw daily operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff, enhancing team performance and efficiency.
- Oversaw all aspects of bar operations, including inventory management, staff scheduling, and customer service
- Collaborated with the kitchen staff to ensure seamless coordination between food and beverage service
- Maintained high standards of cleanliness and organization behind the bar area to comply with health regulations
- Managed vendor relationships to negotiate favorable pricing for alcohol purchases while maintaining quality standards
- Monitored customer satisfaction levels through feedback surveys or direct interaction, addressing any concerns promptly
- Maintained accurate records of daily sales transactions ensuring proper accounting practices were followed
Lead Bartender
Chance's Bar & Grill
06.2023 - 02.2024
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Developed innovative cocktail recipes, enhancing customer satisfaction and driving repeat business.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Implemented efficient service protocols, reducing wait times during peak hours.
- Managed inventory levels and ordering processes to minimize waste and optimize costs.
Project Coordinator
Duraclean Columbia SC
03.2017 - 01.2023
- Company Overview: Duraclean Columbia SC - Responsible for managing/coordinating all aspects of repair projects.
- Communicating with insurance adjusters regarding estimates, scheduling, and approval status
- Maintaining daily communication with each of my customers
- Updating all insurance and repair platforms daily
- Creating and maintaining restoration budgets with the goal of a forty percent profit margin
- Coordinating/Creating all project timelines for all customers
- Scheduling all contractors, subcontractors, project managers, and inspectors
- Ordering material for projects
- Creating and managing all invoices, payments, and processing collections with customers
- Processing payments to vendors
- Coordinated project timelines and schedules, ensuring timely delivery of services.
- Managed cross-functional teams to facilitate effective communication and collaboration.
Sales/Front Office Manager
Super 8
08.2016 - 03.2017
- Company Overview: Microtel Inn & Suites, Columbia SC - Responded to sales inquiries from potential clients and customers seeking sleeping room or meeting space.
- Initiate new sales, prospects and qualified leads.
- Determined rates, prepare proposals, negotiated contracts, service accounts and analyzed lost business.
- Developed sales plans and strategies to meet or exceed established revenue and room night goals.
- Set departmental objectives, work schedules, budgets, policies, and procedures.
- Managed staff performance issues in compliance with company policies and procedures.
- Created and maintained all radio, billboard, print, and social media marketing.
- Planned and coordinated private events, full rentals, meetings, and parties.
- Oversaw front office operations, ensuring seamless guest check-ins and check-outs.
- Trained and mentored staff, fostering a positive team environment and enhancing service quality.
Attractions Supervisor
Guest Service
01.2015 - 06.2016
- Supervision of daily operation of the zoo rides and attractions (rock climbing wall, pony ride, train, carousel, lorikeet feeding, giraffe feeding and kangaroo walkabout) at Riverbanks Zoo.
- Train and schedule personnel to work efficiently and productively for the park.
- Manage operation of the Sky High Safari ropes course and zip line attraction.
- Process daily operator reports and inspections and maintain all safety protocols.
- Assist other departments in special events.
- Oversaw daily operations of attractions, ensuring smooth guest experiences and staff performance.
- Trained and mentored team members to enhance service quality and operational efficiency.
Education
Bachelor of Science - Hospitality Management
University of South Carolina
Columbia, SC01.2014
Skills
- Customer Service
- Contract Negotiation
- Office Management
- Guest Services
- Presentation Skills
- Project Management
- Strategic Planning
- Financial analysis
- Guest relations
- Conflict resolution
- Staff management
- Hiring
Timeline
FOH Manager/Bar Manager
Barrio Tacos
07.2024 - Current
Lead Bartender
Chance's Bar & Grill
06.2023 - 02.2024
Project Coordinator
Duraclean Columbia SC
03.2017 - 01.2023
Sales/Front Office Manager
Super 8
08.2016 - 03.2017
Attractions Supervisor
Guest Service
01.2015 - 06.2016
Bachelor of Science - Hospitality Management
University of South Carolina