Cassi Hammond

• Direct daily operations for a high-volume restaurant generating $350K+ in monthly revenue, managing 40+ employees across FOH, BOH, and prep departments.
• Lead all recruitment, hiring, onboarding, and training, ensuring compliance with state and federal labor laws.
• Oversee employee relations, including scheduling, performance reviews, and conflict resolution, fostering an inclusive work culture.
  Manage $200K+ monthly inventory and vendor partnerships to control costs and optimize efficiency.
• Conduct financial analysis, KPI tracking, and sales reporting to identify trends and implement improvement plans.

Spearhead special events and off-site activations, increasing brand awareness and revenue.

• Managed hiring, onboarding, scheduling, payroll, and HR procedures for 25+ employees.
• Developed and implemented new policies and SOPs to improve efficiency and compliance.
• Handled employee relations and conflict resolution with professionalism and discretion.
• Supported operations generating $110K+ monthly revenue, maintaining quality and administrative precision.

• Was promoted to Assistant General Manager 04/2021
• Monitored new server performance and offered continuous support throughout training period.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

• General and Colo-rectal coordinator/head of service
• Coordinated with team to launch the Bariatric program
• Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
• Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.