Cassidy Bryant
Clover
Summary
Dynamic Client Services Technician II with proven expertise at Gaston County Government, excelling in technical support and system upgrades. Adept at troubleshooting complex issues and managing inventory, while fostering collaboration across departments. Recognized for developing comprehensive documentation and ensuring SLA compliance, enhancing operational efficiency and user satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Services Technician II - Team Lead
Gaston County Government
Gastonia
10.2022 - Current
- Provided technical support to customers via telephone, email, and online chat.
- Performed system upgrades including memory installation, hard drive replacement and software patches.
- Set up and configured new hardware, software and peripherals for clients.
- Troubleshot client computer systems to identify the root cause of problems.
- Maintained an inventory of all IT equipment used by clients.
- Collaborated with other departments within the organization to ensure successful completion of projects.
- Developed documentation outlining procedures for troubleshooting common technical problems.
- Deployments: desktops, laptops, Pi's, phones, and printers/scanners.
- Equipment inventory and tagging.
- Create and Manage Tickets.
- Application support and deployment.
- Knowledge of environment installation, configuring, and supporting Microsoft.
- Collaborate with internal staff and build a rapport with end users.
- Knowledge of Gaston County departments and all locations.
- Active Directory management and SCCM.
- Citrix Director, Citrix Workspace, Citrix Devices, PIs, Chromebooks, or desktops.
- WEM, FSLogix, Nutanix, and the CVAD architecture.
Education
Master of Science - Public Health
Kaplan University
Indianapolis, IN06-2015
Bachelor of Science - Health Promotions
University of North Carolina At Pembroke
Pembroke, NC06-2011
Skills
- Technical support
- System upgrades
- Hardware configuration
- Troubleshooting systems
- Inventory management
- Project collaboration
- Documentation development
- SLA compliance
Certification
- IT Support Specialist -Google
- Google Data Analytics
- Essentials Exam Level I Automox
Timeline
Client Services Technician II - Team Lead
Gaston County Government
10.2022 - Current
Master of Science - Public Health
Kaplan University
Bachelor of Science - Health Promotions
University of North Carolina At Pembroke
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