Cassidy Wiley
Charleston
Summary
To obtain a position that will allow me the opportunity to utilize my customer service & communication skills.
Professional with experience in patient relations, prepared to excel in this role. Skilled in managing patient interactions, coordinating medical appointments, and addressing inquiries with empathy and efficiency. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, exceptional communication, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Patient Concierge
O'Neill Plastic Surgery
05.2023 - Current
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Organized special events or appointments for patients upon request, creating memorable experiences that went beyond standard healthcare offerings.
- Educated new employees on proper protocols related to serving as a Patient Concierge team member, contributing to consistent service quality across the department.
- Assisted patients with navigating insurance processes, reducing confusion and financial stress surrounding healthcare expenses.
- Coordinated with various departments to facilitate seamless patient transfers and transitions between services.
- Established strong rapport with patients, fostering trust and open communication for improved outcomes.
Front Office/Billing Manager
Synergy Spine and Joint
01.2019 - Current
- Insurance verification
- Post payments
- Go over EOBs
- Submit reimbursements
- Create invoices
- Manage payroll
- Work with QuickBooks and various applications
- Answer phones
- Assist in therapies
- Manage schedule
- Completed various office duties
Scheduling coordinator /billing coordinator
West Family Chiropractic
05.2017 - 01.2019
- Set appointments
- Greet patients
- Insurance verification and billing
- Answer multi line phone
- Post payments
- Review EOBs
- Ordered office supplies
- Completed Various office duties
Lead Guest Coordinator
Massage Studio
12.2015 - 08.2017
- Check in and out guest
- New guest coordinator training
- Logging inventory
- Guest satisfaction
- Sell massage oils and candles
- Batch and settle cards
- Good IT skills
- Able to multi task
Education
Healthcare Administration -
University of South Florida
12.2017
Skills
- Appointment scheduling
- Insurance verification
- Patient education
- Financial assistance
- Effective communication
- Problem solving
- Strong organizational skills
- Reliability and punctuality
Timeline
Patient Concierge
O'Neill Plastic Surgery
05.2023 - Current
Front Office/Billing Manager
Synergy Spine and Joint
01.2019 - Current
Scheduling coordinator /billing coordinator
West Family Chiropractic
05.2017 - 01.2019
Lead Guest Coordinator
Massage Studio
12.2015 - 08.2017
Healthcare Administration -
University of South Florida
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