Cassie Contreras
Nichols
Summary
Accomplished Manager with a proven track record at Auto Money Title Loans, enhancing customer satisfaction and streamlining operations. Skilled in customer service and data entry, I excel in team leadership and decision-making, driving sales targets at MarketSource and fostering positive environments. Achieved significant improvements in productivity and customer engagement through strategic relationship building and effective time management.
Overview
4
4
years of professional experience
Work History
Manager
Auto Money Title Loans
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service
- Developed and maintained relationships with customers and suppliers through account development.
Wireless Sales Expert
MarketSource
12.2021 - 04.2022
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Contributed to a positive workplace culture by sharing best practices with colleagues and offering constructive feedback when appropriate.
- Streamlined store operations by maintaining organization of the sales floor and frequently updating displays for optimal presentation.
- Modeled professionalism while working with team members to deliver results.
- Attended regular training sessions to stay current on industry trends, new products, and emerging technologies.
- Educated customers on available promotions or loyalty rewards programs to enhance their overall shopping experience.
Desk Receptionist
Pedro’s Campground
02.2021 - 12.2021
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Diploma -
Dillon High School
Dillon, SC05.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Data entry
- Documentation skills
Timeline
Manager
Auto Money Title Loans
04.2022 - Current
Wireless Sales Expert
MarketSource
12.2021 - 04.2022
Desk Receptionist
Pedro’s Campground
02.2021 - 12.2021
Diploma -
Dillon High School
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