Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cassilyn Metta-Barraco

Greer

Summary

Dynamic Appointment Scheduler at Weaving the Wisdom, adept at enhancing customer satisfaction through exceptional communication and efficient calendar management. Proven ability to increase scheduling efficiency with innovative software solutions while building strong client relationships. Recognized for accuracy and a strong work ethic in a high-volume environment.

Overview

5
5
years of professional experience

Work History

Appointment Scheduler

Weaving the Wisdom
01.2020 - 04.2025
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Set up appointments with interested customers according to schedule availability.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Negotiated pricing and payment terms with customers when possible to close deals.

Education

Blue Ridge High School
Greer

Skills

  • Calendar management
  • Meeting deadlines
  • Remote work capabilities
  • Follow-up skills
  • Accuracy and precision
  • Client relationship building
  • Appointment confirmation
  • Confidentiality
  • Telephone management
  • Social media scheduling
  • Strong work ethic
  • Computer skills
  • Team leadership

Accomplishments

-Volunteered at Springwell Church for five years.

-Graduated High School with a 3.5 GPA.

Timeline

Appointment Scheduler

Weaving the Wisdom
01.2020 - 04.2025

Blue Ridge High School

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Cassilyn Metta-Barraco