Catherine Stewart
Piedmont
Summary
Business professional with 10+ years of experience demonstrates a proven track record in customer service, administrative support, and team leadership. Skilled in a variety of tasks including bookkeeping, payroll management, and team leadership, showcasing an ability to adapt and excel in diverse operational roles. Known for meticulous attention to detail and a commitment to maintaining high-quality standards, aiming to leverage skills in a business environment to contribute to efficient operations and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
Prisma Heath
04.2024 - Current
Administrative Representative
Parkside Pediatrics
08.2022 - Current
- Scan in all documents to Patient files
- Organize and maintain proper documentation on Patients
- Assist with changes to be made for patient Records
- Extensive work in computer programs including ECW, Microsoft Teams, PowerPoint, Excel
- Implement and manage a proactive patient outreach program to ensure optimal patient engagement and satisfaction
- Facilitate communication between medical professionals, patients, and insurance providers to ensure accurate and timely processing of patient records and billing
- Coordinate and facilitate training sessions for new administrative staff to ensure smooth onboarding and adherence to company protocols and procedures
Medical Assistant
Parkside Pediatrics
08.2021 - 08.2022
- Assisted doctors in providing great care to patients
- Ensured proper medical supplies were ordered in a timely fashion
- Assisted Health Care Provider with paperwork for all patients
- Coached and Trained multiple brand new medical assistants in that year
- Obtained vitals for patients including but not limited to height, weight, temperature, and blood pressure
- Communicated any opportunities to better serve our patients to site manager
- Assisted Providers in Medical procedures including hearing screening, vision screening, mental health screening, lab work, and vaccinations
Customer Service Team Lead
Publix Super Markets
01.2017 - 12.2021
- Managed daily responsibilities for teams of up to 35 employees per shift.
- Facilitated daily Huddles to identify and problem solve opportunities for growth with associates
- Processed payroll every week for100+ associates
- Maintained all medical and employment files (100+associates)
- Assist with scheduling and interviewing potential new associates
- Obtained all proper identification for hire(I-9, e-verify)
- Deescalate and actively listen to customer concerns, escalating to management as necessary
- Leading by example in providing exceptional customer service, setting the standard for professionalism and positive interactions with customers at all times
- Encouraging and motivating team members to consistently exceed customer expectations, fostering a customer-centric culture within the Customer Service Team
- Implement training programs to enhance customer service skills and techniques for the Customer Service Team, ensuring that each team member is equipped to provide top-notch service and exceed customer expectations consistently, ultimately contributing to increased customer satisfaction and loyalty for Publix Super Markets
Nanny
Self employed
01.2016 - 01.2017
- Organized care for three children ages3,5 and9
- Developing and implementing personalized meal plans for the children, taking into consideration dietary restrictions, preferences, and nutritional needs
- Creating a safe and secure environment for the children by staying attentive and alert at all times, and being prepared to handle emergencies effectively
- Collaborating with parents to establish clear communication channels and provide regular updates on the children's daily activities, achievements, and challenges, fostering a strong partnership between the nanny and the family
- Provided transportation to extracurricular activities several days per week
- Maintained CPR and first aid certifications
Laundry Attendant
Elite Laundry Services
05.2015 - 01.2016
- Sorting linens to be laundered by fabric type
- Washing, drying, pressing and hanging tablecloths, chair covers, sashes, etc
- Providing customer service by speaking with event company representatives in order to exceed expectations
- Implementing and maintaining quality control measures to ensure that all linens are processed and delivered in pristine condition, exceeding customer expectations
Summer Camp Counselor
Camp Hope Haven
05.2013 - 08.2014
- With the assistance of a co-counselor, took care of all needs for12 girls ages7-13 for5 days and4 nights
- Implement innovative team-building activities to foster a sense of community and belonging among campers, creating a positive and inclusive environment
- Develop and implement a camper recognition program to acknowledge and celebrate individual achievements, promoting a culture of positivity and personal growth at Camp Hope Haven
- Collaborate with camp counselors to develop a comprehensive and engaging summer camp curriculum that aligns with the camp's mission and values, ensuring a meaningful and enriching experience for all campers at Camp Hope Haven
- Maintained first aid and CPR certifications
Education
High school diploma - undefined
Homeschooled
Virginia Beach, VA05.2015
Skills
- Leadership
- Team Management
- Organizational Skills
- Time Management
- Problem Solving
- Inventory Management
- Multitasking
- Attention to Detail
Timeline
Patient Access Specialist
Prisma Heath
04.2024 - Current
Administrative Representative
Parkside Pediatrics
08.2022 - Current
Medical Assistant
Parkside Pediatrics
08.2021 - 08.2022
Customer Service Team Lead
Publix Super Markets
01.2017 - 12.2021
Nanny
Self employed
01.2016 - 01.2017
Laundry Attendant
Elite Laundry Services
05.2015 - 01.2016
Summer Camp Counselor
Camp Hope Haven
05.2013 - 08.2014
High school diploma - undefined
Homeschooled
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