Cathy Baker
Saint George
Summary
Accomplished professional with a strong background in front office operations. Known for exceptional multitasking abilities and effective communication, contributing to streamlined processes and enhanced patient experiences.
Overview
12
12
years of professional experience
Work History
Front Office Coordinator
HCA Colleton Medical Center
Walterboro, SC
10.2019 - Current
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Facilitated communication between departments to streamline workflow and improve service delivery.
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Oversaw inventory management for office supplies, maintaining optimal stock levels to support daily functions.
- Developed standard operating procedures for front office tasks, enhancing consistency in operations.
- Implemented electronic health record systems, improving accuracy and accessibility of patient information.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Secretary
Family Ford
Saint George, SC
08.2014 - 07.2018
- Managed daily office operations, ensuring smooth workflow and efficient communication among departments.
- Developed and maintained filing systems, enhancing document retrieval efficiency and data organization.
- Streamlined appointment booking processes, reducing scheduling conflicts and improving client satisfaction rates.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Education
High School Diploma -
Saint George High
Saint George, SC06-1994
Skills
- Customer service expertise
- Sensitive information handling
- Exceptional communication
- Multitasking and organization
- Data entry
- Schedule coordination
- Reception duties
- Front office management
- Insurance verification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Timeline
Front Office Coordinator
HCA Colleton Medical Center
10.2019 - Current
Secretary
Family Ford
08.2014 - 07.2018
High School Diploma -
Saint George High