Cedric Ferguson
Boiling Springs,SC
Summary
At Fred Anderson Chevrolet Buick GMC Cadillac, I spearheaded initiatives that significantly enhanced dealership reputation and customer satisfaction. My expertise in operations management and customer relationship management led to innovative sales incentives and rigorous vehicle inspections, markedly improving sales revenue and customer retention.
Knowledgeable Manager with proven track record in managing pre-owned vehicle inventory and optimizing sales strategies. Successfully led teams to enhance customer satisfaction and streamline operations. Demonstrated expertise in market analysis and negotiation, ensuring profitability and growth.
Proficient Director delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in leading.
Customer-focused professional with successful 24-year career in automotive sector. Dynamic successful applying knowledge and understanding in busy business environment.
Positive and personable, fit for fast-paced environment of Used Car Director. Knowledge of automotive sales and inventory management, coupled with skills in customer relations and negotiation. Ready to drive growth and ensure customer satisfaction through strategic decision-making.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Used Car Director
Fred Anderson Chevrolet Buick GMC Cadillac
04.2010 - Current
- Enhanced dealership reputation through consistent emphasis on ethical business practices and transparent communication with customers during transactions.
- Enhanced customer satisfaction by streamlining the sales process and providing excellent service throughout transactions.
- Introduced innovative incentives programs to motivate sales staff towards achieving or exceeding individual targets regularly.
- Collaborated with finance department to develop attractive financing options for customers, increasing overall sales revenue.
- Optimized trade-in evaluation procedures to maximize value for both dealership and customers, improving customer retention rates.
- Established rigorous vehicle inspection processes to ensure quality and reliability of pre-owned inventory.
Education
Spartanburg High School
Spartanburg, SC05-1990
Skills
- Managing operations
- Customer relationship management
- Operations management
- Employee performance assessment
- Pricing strategy
- Sales team development
- Industry networking
- Conducting staff meetings
- Used car market expertise
- Vehicle appraisal
- Auto inventory monitoring
Certification
I obtained my certificate of ministry on March 7 2024 and was ordained August 4 2024 to preach the Gospel and has been doing so ever since with passion and conviction.
Timeline
Used Car Director
Fred Anderson Chevrolet Buick GMC Cadillac
04.2010 - Current
I obtained my certificate of ministry on March 7 2024 and was ordained August 4 2024 to preach the Gospel and has been doing so ever since with passion and conviction.
Spartanburg High School
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