Cedric Johnson
Columbia
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
14
14
years of professional experience
Work History
Bartender
Tannyhills Group Therapy
Columbia, SC
06.2016 - Current
- Crafted unique cocktails and drinks, ensuring customer satisfaction and repeat business.
- Managed bar inventory, optimizing stock levels to minimize waste and enhance profitability.
- Facilitated exceptional customer experiences during peak event nights and weekends to enhance satisfaction.
- Fostered a positive work environment by promoting effective teamwork and communication among colleagues.
- Provided guidance and instruction on bartending techniques and customer service best practices to improve team performance.
- Oversaw opening and closing operations by generating sales reports. Managed cash drawer preparation for incoming shifts. Conducted inventory assessments to ensure product availability.
- Thrived in fast-paced environment by efficiently managing multiple drink orders while ensuring quality standards.
- Cultivated loyal clientele through proactive engagement and delivery of exceptional service.
Bartender
Village Idiot Pizza and Pub
Columbia, SC
03.2014 - 06.2016
- Facilitated attentive service in high-volume situations to enhance guest satisfaction and maintain operational efficiency.
- Managed dining area maintenance to provide a welcoming and enjoyable atmosphere for guests.
- Utilized POS system to facilitate order placement, bill management, and complimentary item handling to enhance customer experience.
- Provided prompt service of food and beverages to enhance dining experience and meet customer expectations.
- Executed cash transaction processes with precision to ensure accurate financial reporting.
- Engaged with guests to create memorable dining experiences and encourage loyalty.
- Fostered a positive atmosphere and advocated for outstanding service to drive customer referrals and increase walk-in traffic.
- Managed high customer volumes during special events, ensuring efficient service delivery.
- Managed bar operations by efficiently opening and closing according to established protocols, maintaining a prepared environment for service.
Bouncer
Group Therapy Pub
Columbia, SC
02.2012 - 03.2014
- Monitored venue capacity to ensure compliance with safety regulations and policies.
- De-escalated conflicts between patrons, maintaining a safe and enjoyable environment.
- Conducted thorough ID checks to prevent underage drinking and ensure responsible service.
- Implemented effective communication strategies to reduce conflicts and maintain a positive work environment.
- Implemented strategies to maintain optimal venue capacity, balancing profitability with guest safety and comfort.
- Executed emergency management strategies to ensure safety and minimize risk exposure for patrons and staff.
Education
Biology
University of South Carolina
Columbia, SCHigh School Diploma -
Spring Valley High School
Columbia, SCSkills
- Proficient in managing multiple tasks
- Service excellence
- Consistently dependable
- Supportive team member
- Strong interpersonal communication
- Conflict resolution skills
- Responsible beverage handling
- Effective communication with difficult clients
- Employee development
- Employee supervision
Timeline
Bartender
Tannyhills Group Therapy
06.2016 - Current
Bartender
Village Idiot Pizza and Pub
03.2014 - 06.2016
Bouncer
Group Therapy Pub
02.2012 - 03.2014
Biology
University of South Carolina
High School Diploma -
Spring Valley High School