CELESTE EISINGER
Murrells Inlet
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Cesty's Soft Serve
06.2023 - Current
- Responsible for all operations, inventory, staffing, training and customer service
Food & Beverage Director
Brandermill Country Club
06.2020 - 06.2021
- Responsible for all management of clubhouse and food and beverage operations
- Oversaw kitchen production and operations
- Managed sales and operational details pertaining to customer/staff events on and off site
- Coordinated and managed customer service experience/issues
- In charge of multiple department scheduling, weekly payroll summery sheets, hiring and termination of personal, staff training and mentoring
- Ensure daily revenue is posted accurately in coordination with contracts
- Accountable for the overall upkeep and cleanliness over entire clubhouse
- Responsible for inventory and ordering all linen, small wares and staff uniforms
- Responsible for all ABC purchasing, inventory and sales
Banquet Manager
Doubletree by Hilton Hotel
10.2018 - 03.2020
- Responsible for coordinating the delivery of all food and beverage for Banquet functions
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Enhanced banquet operations by streamlining communication between kitchen and service staff
- In charge of the Banquet scheduling, weekly payroll summery sheets, hiring and termination of personal, staff training and mentoring
- Ensure daily revenue is posted accurately in coordination with contracts
- Accountable for the overall up keep and cleanliness for 26,000 square feet of banquet space in addition to service areas
- Responsible for inventory and ordering all Banquet linen, small wares and staff uniforms
- Raised guest satisfaction scores 17 points above Hilton brand standards within a year
- Support onsite restaurant and bar with staffing and daily services
Shula’s Assistant General Manager
Hilton Richmond Hotel & Spa/Short Pump
06.2015 - 10.2018
- Manage FOH and BOH, in charge of the AM schedule for the Restaurant, Room Service and Café
- Responsible for all ordering, inventory and operations of Aroma Café
- Ensure all Private Dining and Banquet events in the restaurant are fulfilled to the client’s specifications and satisfaction
- Helps with ABC ordering and inventory
- Proficient in multiple POS systems
Banquet Server
The Westin Richmond
03.2014 - 06.2015
- FOH: Banquets Serving, Banquet Captain Training, Hostess, Server, Some Bartending, Supervising
- BOH: Line Cook, Banquet Cook, Some Kitchen Managing
Accounts Payable
Moore Family of Dealerships
01.2009 - 08.2014
- Assistant accountant, responsible for company bill pay, Customer Service Representative, Some title work
Receptionist
Moore Family of Dealerships
01.2006 - 01.2009
- All Internal and External Calls, Filing, Customer Service representative, Cashier
AYS Supervisor
Richmond Marriott West
10.2002 - 02.2006
- Daily Newsletter, Department training, Head of guest recognition and gifts, Ordering for Gift Shop and Front Desk, Multitasking for the Front Desk, Food & Beverage, and General Manager
Education
Associate of Applied Science -
Reynolds Community College
Richmond, VA07.2014
Skills
- Strong Leadership and mentoring skills
- Strong work ethic
- Excellent Customer Service
- Excellent Communication Skills
- Operations Management
- Recruiting and Hiring
- Staff Training and Development
- Microsoft Office
Accomplishments
- Best of the Beach 2024, Silver Winner, Cesty's Soft Serve
- Shamin Hotels, Outstanding Food & Beverage Associate of the Year, 2016
- Richmond Magazine’s Elby Award for Culinary Student of the Year, 2014
- Reynolds Community College TV Advertisements
Timeline
Owner/Operator
Cesty's Soft Serve
06.2023 - Current
Food & Beverage Director
Brandermill Country Club
06.2020 - 06.2021
Banquet Manager
Doubletree by Hilton Hotel
10.2018 - 03.2020
Shula’s Assistant General Manager
Hilton Richmond Hotel & Spa/Short Pump
06.2015 - 10.2018
Banquet Server
The Westin Richmond
03.2014 - 06.2015
Accounts Payable
Moore Family of Dealerships
01.2009 - 08.2014
Receptionist
Moore Family of Dealerships
01.2006 - 01.2009
AYS Supervisor
Richmond Marriott West
10.2002 - 02.2006
Associate of Applied Science -
Reynolds Community College
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