Celina Keith
Blythewood
Summary
Results-driven Customer Service Representative with expertise in active listening and issue resolution. Committed to enhancing customer loyalty and satisfaction through effective communication and quick problem-solving in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Afni Inc, Verizon
Columbia
04.2023 - Current
- Utilized conflict resolution skills to address escalated issues and maintain customer loyalty.
- Documented customer interactions promptly, ensuring efficient follow-ups and service continuity.
- Resolved complaints through active listening and tailored solutions, fostering strong customer relationships.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Cashier
Dicks Sporing Goods
Columbia
01.2018 - 12.2021
- Completed transactions in an efficient manner while providing excellent customer service.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School Diploma -
Spring Valley High School
Columbia, SC05-2017
Skills
- Attention to detail
- Problem solving
- Communication skills
- Active listening
- Call center operations
- Customer service
Timeline
Customer Service Representative
Afni Inc, Verizon
04.2023 - Current
Customer Service Cashier
Dicks Sporing Goods
01.2018 - 12.2021
High School Diploma -
Spring Valley High School