CHAD GREGER
Fountain Inn
Summary
Dynamic online business owner with a proven track record at Etsy, excelling in customer service and marketing strategies. Skilled in policy writing and operations management, I consistently achieved sales goals while enhancing customer loyalty programs. My ability to multitask and adapt in fast-paced environments drives exceptional results.
Overview
17
17
years of professional experience
Work History
Online Business Shop Owner
Etsy
Simpsonville
06.2016 - Current
- Processed sales transactions accurately while achieving monthly sales goals.
- Developed and implemented customer service policies to ensure quality customer service.
- Developed and maintained exceptional customer service standards.
- Collaborated with marketing team to coordinate social media advertising campaigns to achieve unified marketing strategy.
- Demonstrated excellent multitasking skills when preparing multiple orders simultaneously.
Front End Manager
Ross Dress for Less
Simpsonville
01.2011 - 06.2016
- Conducted regular meetings with department heads to discuss business objectives and strategies.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Demonstrated strong organizational skills when handling multiple tasks simultaneously.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Department Lead
Target
Greenville
12.2007 - 10.2010
- Led team meetings to communicate targets, share updates, and gather feedback.
- Facilitated training sessions for new employees on company policies and procedures.
- Determined the consumer needs to provide products and services appealing to a larger market.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Exercised discretion and judgment in managing a fast-paced environment, adapting to change with a sense of urgency.
Education
MBA - Public Adminstration
Strayer
Greenville, SC12-2024
Bachelor of Science - Applied Psychology
University of South Carolina
Columbia South Carolina 03-2010
Skills
- Policy writing
- Customer service expertise
- Marketing and promotion
- Business operations
- Social media control
- Operations management
- Customer relationship management
- Shipment tracking
- Background in financial management
- Customer loyalty programs
Affiliations
- Volunteer for Department of Juvenile Justice working as a assistant psychologist under the local psychologist in the department.
- Worked together on juvenile assessments, assisted juveniles in deterrence programs, as well as with school work, school programs and assisted students in reaching program goals to get records removed and back on track to a brighter future.
References
References available upon request.
Timeline
Online Business Shop Owner
Etsy
06.2016 - Current
Front End Manager
Ross Dress for Less
01.2011 - 06.2016
Department Lead
Target
12.2007 - 10.2010
MBA - Public Adminstration
Strayer
Bachelor of Science - Applied Psychology
University of South Carolina
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