CHAD RAINS
Lexington
Summary
General Manager at Muv Fitness with a robust background in enhancing operational efficiency, customer satisfaction, and profitability through strategic leadership and staff development. Former Sheriff's Deputy and K-9 Supervisor with over 20 years of experience in law enforcement, demonstrating exceptional skills in public safety, team collaboration, and crisis management. Skilled in problem-solving, strategic planning, and project management, aiming to leverage extensive expertise in supervisory and managerial roles to drive organizational success.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Value Account Manager
Coca Cola Bottling Co Consolidated
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Improved overall team productivity by implementing best practices in organization and time management.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
General Manager
Muv Fitness
05.2017 - 07.2024
- Oversee daily operations, ensuring high customer satisfaction and operational efficiency
- Implemented staff training programs, resulting in improved service quality and customer retention
- Analyze financial reports to identify cost-saving opportunities and increase profitability
- Collaborate with marketing team to develop strategies that boosted membership enrollment
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sheriffs Deputy/SRT team Leader
Kershaw County Sheriff's Office
10.2016 - 05.2017
- Led SRT team in high-risk operations, ensuring public safety and operational success
- Coordinated with law enforcement agencies, enhancing interdepartmental collaboration
- Trained new deputies in tactical procedures, improving team readiness and efficiency
- Conducted detailed investigations, resulting in significant crime reduction
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
K-9 Supervisor
Richland County Sheriff's Department
05.2013 - 10.2016
- Managed emergency response strategies, achieving measurable improvements in response times
- Led K-9 unit operations, enhancing public safety and reducing crime rates through strategic deployments
- Trained and supervised K-9 teams, achieving high success rates in narcotics detection and suspect apprehension
- Collaborated with law enforcement agencies, fostering strong partnerships and improving interagency communication
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Imbedded Mentor Site Supervisor
Fun Corp International
04.2010 - 05.2013
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Established feedback system for mentees, allowing for continuous improvement of mentoring process.
Natural Resources State Police Officer/instructor
West Virginia Department of Natural Resources
07.2007 - 05.2010
- Enforced state wildlife laws, leading to a 35% reduction in illegal hunting activities
- Conducted safety inspections, ensuring compliance with environmental regulations
- Collaborated with local law enforcement to resolve 50+ wildlife-related incidents
- Educated the public on conservation efforts, increasing community awareness
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Performed undercover surveillance operations to gather intelligence on criminal organizations operating within the jurisdiction.
- Provided traffic control at accident scenes, securing the area for first responders and preserving evidence for investigations.
- Investigated criminal activities and collected evidence, leading to the successful prosecution of numerous cases.
- Assisted in emergency response efforts during natural disasters, contributing to the protection of lives and property.
- Facilitated conflict resolution between citizens in disputes, reducing violence potential while providing impartial mediation services.
- Testified in court proceedings as an expert witness, presenting detailed accounts of incidents under investigation.
- Assisted in search and rescue operations, utilizing specialized equipment and training to locate missing persons or apprehend fleeing suspects.
- Conducted high-risk arrests while ensuring the safety of all involved parties, including officers and suspects.
- Delivered educational presentations to schools and community organizations on various topics such as drug awareness and personal safety.
- Maintained a high level of physical fitness and tactical knowledge through ongoing training programs, ensuring optimal job performance.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Drafted daily reports detailing patrol activities, observations and arrests.
- Prepared cases for trial and appeared as witness to testify in court.
- Promoted public safety and facilitated vehicular flow by directing traffic during emergency and congested situations.
Police Officer
Topeka Police Department
09.2006 - 07.2007
Patrol and K9 Supervisor
Junction City Police Department/Fire Department
10.1997 - 10.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Education
None - Criminal Science
Garden City Community College
Garden City, Kansas01.1997
Graduated -
Highlands Ranch High School
05.1992
Skills
- Problem-solving
- Leadership
- Strategic planning
- Team collaboration
- Project management
- Customer relationship management
- Firearms Instructor
- K-9 Handler/trainer
- Rapid Response Instructor
- Defensive Tactics
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Customer relationships
- Goal oriented
- Relationship building and management
- Sales development
- Account oversight
- Client relationship building
- Issue resolution
- Networking skills
- Account development
- Team Training
- Goals and performance
- Documentation and reporting
- Client rapport
- Customer relationship management (CRM)
- Sales reporting
- Upselling
- Operations
- Account servicing
- Marketing
- Revenue generation
- Cross-functional collaboration
- Territory management
- Revenue growth
- Customer needs assessment
- Account servicing skills
- Client meetings
- Report writing
- Order management
- Overcoming objections
- Vendor relations
- Cold calling skills
- Performance tracking
- CRM systems
- Staff management
- Data-driven decision making
- Sales expertise
- Vendor management
- Sales analysis
- Schedule management
- Lead development
- Employee mentoring
- Lead prospecting
- Customer rapport
- Administrative oversight
- Order processing
- Sales forecasting
- Goal setting
- Persuasive negotiations
- Compliance requirements
- Sales techniques
- Product training
- Sales meetings and orientations
- Sales tactics
- Qualifying leads
- Lead generation
- Trend forecasting
- Complaint management
- Customer training
- Expense control
- Performance evaluations
Accomplishments
- Supervised team of [Number] staff members.25
Personal Information
Age: 50
Certification
- [Area of expertise] License - [Timeframe] K9 handling, and instructor
- Leadership Training
- Firearms instructor
- Active shooter Response Instructor
- Certified Narcotics Investigator
- Physical Fitness Development
- Personal Security
Police hall of Fame inductee
I was inducted into the Police Hall Of Fame for a highway interdiction case. I initiated a traffic stop, and noticed key indicators that lead me to investigate the driver, and ended up locating 600 pounds of marijuana, and 18 kilos of cocaine. I then worked with the DEA and did a controlled delivery to Virginia Beach that resulted in numerous arrests and convictions.
Timeline
Value Account Manager
Coca Cola Bottling Co Consolidated
07.2024 - Current
General Manager
Muv Fitness
05.2017 - 07.2024
Sheriffs Deputy/SRT team Leader
Kershaw County Sheriff's Office
10.2016 - 05.2017
K-9 Supervisor
Richland County Sheriff's Department
05.2013 - 10.2016
Imbedded Mentor Site Supervisor
Fun Corp International
04.2010 - 05.2013
Natural Resources State Police Officer/instructor
West Virginia Department of Natural Resources
07.2007 - 05.2010
Police Officer
Topeka Police Department
09.2006 - 07.2007
Patrol and K9 Supervisor
Junction City Police Department/Fire Department
10.1997 - 10.2005
Graduated -
Highlands Ranch High School
None - Criminal Science
Garden City Community College
Similar Profiles
Zionia JonesZionia Jones
Sanitation Crew Member at Coca Cola Bottling Co ConsolidatedSanitation Crew Member at Coca Cola Bottling Co Consolidated
Tyler FoxworthTyler Foxworth
Merchandiser at Coca Cola Bottling Co ConsolidatedMerchandiser at Coca Cola Bottling Co Consolidated
Daniel DeeseDaniel Deese
Production Maintenance Technician at Coca Cola Bottling Co ConsolidatedProduction Maintenance Technician at Coca Cola Bottling Co Consolidated