Chandra Todd

• Lead daily operations for a high-volume retail store while partnering with the Store Manager to execute strategic business objectives.
• Drove operational excellence through effective inventory management and merchandising execution, ensuring process improvements aligned with business goals.
• Analyze sales trends, labor utilization, and operational metrics to maximize profitability and customer satisfaction.
• Directed, coached, and developed department supervisors and associates to enhance team performance and accountability.
• Develop staffing strategies and workforce schedules that align labor resources with business demands.
• Resolve complex customer concerns while maintaining exceptional service standards.
• Fostered inclusive, customer-focused environment that encouraged collaboration and supported continuous improvement initiatives.
• Serve as Site Safety Champion, promoting OSHA compliance and a culture of workplace safety.

May 2014 – March 2017

• Led full-cycle recruiting, interviewing, hiring, and onboarding for hourly associates.
• Supported recruitment, onboarding, and benefits administration for over 100 associates, enhancing overall employee experience.
• Coordinated high-volume hiring initiatives and recruiting events, streamlining candidate sourcing and selection processes.
• Conducted new hire orientation, safety training, and leadership development programs.
• Partnered with store leadership to improve employee engagement, retention, and succession planning initiatives.
• Guided managers through performance coaching, promotions, transfers, and career development discussions.
• Served as subject matter expert for company HR policies and procedures.

July 2011 – March 2014

• Delivered exceptional customer service by resolving escalated concerns and complex service issues.
• Supervised front-end operations and led team in delivering customer service, managing returns, bookkeeping, and order fulfillment.
• Partnered with store leadership to enhance operational efficiency and elevate customer satisfaction.
• Coordinated special-order and installation projects from initial sale through project completion.
• Established strong relationships with customers, vendors, and installation teams to facilitate timely project completion.