CHANIKA DICK
Mahe,Seychelles
Summary
Dedicated professional with expertise in administrative support and customer service, demonstrating advanced skills in Fidelio booking and HITIT airline systems. Proven ability to resolve guest complaints efficiently while maintaining calm under pressure. Strong organisational skills and knowledge of employment laws ensure compliance with safety health regulations. Committed to enhancing guest engagement through effective communication and teamwork, aiming to contribute to a dynamic work environment.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist/ Admin Officer (HR)
Wastea (PTY) Limited
Providence, seychelles
02.2025 - Current
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Served as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Managed phone calls, resulting in effective communication flow within the company.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Handled appointment scheduling to ensure smooth daily operations.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Upheld confidentiality with sensitive information handling procedures.
- Completed data entry tasks whilst adhering to strict deadlines.
- Streamlined HR processes with meticulous record-keeping.
- Managed confidential employee records, ensuring privacy and accuracy.
- Coordinated new employee induction programmes for smoother integration into the team.
- Fostered good relationships with staff members to increase overall job satisfaction.
- Assisted in payroll processing tasks for timely salary disbursement among all staff members.
- Assisted in recruitment efforts to fill company vacancies swiftly.
Front Office Officer
Mason's travel
Victoria, Seychelles
03.2023 - 06.2024
- Answered telephone calls, took messages and distributed messages to appropriate personnel
- Managed office calendars and made arrangements for meetings, travel and special events
- Responded to customer inquiries via email and telephone
- Posted charges for rooms, food, liquor, or telephone calls to account ledgers
- Upsold hotel facilities and services to drive revenue
- Advised housekeeping staff of vacated rooms ready for cleaning
Front Office Agent
La Digue Island Lodge
Anse Reunion, la digue
04.2022 - 12.2022
- Ensured smooth check-in and check-out process for guests.
- Issued room keys and escort instructions to bellhops accurately.
- Demonstrated professionalism and politeness when interacting with all guests, regardless of status or background.
- Handled cash transactions with accuracy whilst maintaining a balanced cash drawer.
- Participated in team meetings actively contributing ideas towards improving front office operations.
- Upsold hotel services and facilities to enhance guest experience leading to increased patronage within the hotel premises.
- Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.
- Coordinated wake-up calls ensuring no guest missed an appointment or flight.
- Provided excellent customer service by addressing guest queries promptly.
- Kept record of occupied rooms and guests' accounts using computerised systems accurately.
- Maintained high standard of cleanliness in reception area for a welcoming environment.
- Escalated critical issues to management in a timely manner for quick resolution.
Spa Therapist
Le Domaine De Lorangerie
La Digue
06.2021 - 12.2021
- Greeting clients and setting a positive office atmosphere
- Answering the phone, taking messages, and redirecting calls to respective offices
- Organizing and maintaining files and records and updating them when necessary
- Creating and maintaining updated documents and spreadsheets
- Overseeing sorting and distribution of incoming mail
Education
Advanced Certificate - Wellness and SPA
Seychelles Tourism Academy
La Misere, Seychelles 01.2019 - 01.2021
Secondary Graduates - undefined
English River Secondary School
VICTORIA, Seychelles 01.2014 - 01.2018
Introduction - HUMAN RESOURCE MANAGMENT
The Guy Morel Institute
seychelles 10.2025 - 11.2025
Skills
- Administrative support
- Teamwork
- Problem-solving
- Guest engagement
- Payment Processing
- Guest complaint resolution
- Greet guests
- Answer telephone calls
- Organization
- Customer Service
- Calm under pressure
- Advanced in Fidelio booking system
- Advanced in HITIT airline system
- Good judgement
- Hospitality standards
- Billing experience
- Basic bookkeeping
References
Gerard Port-Louis
Health and Safety of r
Phone: +248-2602065
Email: Gportlouis@masonstravel.com
Andy Julie
HR Manager Masons Travel
Phone:4288888
Email: Ajulie@masonstravel.com
Personal Information
- Nationality: Seychelles
- Date of birth: 28.06.2002
Languages
2,A2,5,C1
Languages
Creole
English
French
Timeline
Introduction - HUMAN RESOURCE MANAGMENT
The Guy Morel Institute
10.2025 - 11.2025
Receptionist/ Admin Officer (HR)
Wastea (PTY) Limited
02.2025 - Current
Front Office Officer
Mason's travel
03.2023 - 06.2024
Front Office Agent
La Digue Island Lodge
04.2022 - 12.2022
Spa Therapist
Le Domaine De Lorangerie
06.2021 - 12.2021
Advanced Certificate - Wellness and SPA
Seychelles Tourism Academy
01.2019 - 01.2021
Secondary Graduates - undefined
English River Secondary School
01.2014 - 01.2018