Chanin Stegall

• Ensured proper access by managing Workday user accounts effectively.
• Adapted business processes to align with customer needs and preferences.
• Oversaw security policies for business processes to mitigate risks.
• Oversaw domain security policies
• Facilitated testing of changes to business processes to ensure expected functionality
• Supported end-users by providing training on new systems and processes.
• Participated in meetings to discuss project updates and address concerns.

Collected and analyzed business requirements to define critical improvement areas.

Facilitated Scrum framework, including sprint planning, backlog grooming, and retrospectives.

Trained personnel on system usage, enhancing operational efficiency.

Coached teams in Agile practices to foster a positive adoption of methodologies.

Identified necessary system improvements and determined suitable solutions.

Coordinated data migration and consolidation efforts to ensure seamless transitions.

Implemented workflow enhancements to streamline processes and improve productivity.

Administered multiple LMS (D2L) environments to ensure optimal functionality.

Managed integration of instructional systems with University ERP systems (Banner, Peoplesoft).

Led change management processes for each system to facilitate smooth transitions.

Tracked projects and change management activities using ServiceNow.

Utilized ServiceNow ticketing system to create, route, and resolve IT tickets.

Developed functional testing plans for upgrades and patches, leading validation after changes.

Conducted project participation and tool research to evaluate new solutions.

Collected and analyzed business requirements to deliver targeted solutions.