Chao Xiong
York
Summary
To obtain a full-time interpreter position that offers professional challenges and allows me to utilize my strong interpersonal skills, effective time management, and problem-solving abilities, along with my Hmong interpreting expertise, to facilitate clear communication and provide culturally sensitive translation while maintaining a commitment to confidentiality and client-centered support.
Overview
27
27
years of professional experience
Work History
Patient Access Specialist
Lash Group
12.2005 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
- Verified insurance coverage and obtained necessary authorizations to ensure the patient received assistance with Free Trail Offer and referred the patient to Assistance Foundation.
- Managed inbound call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Complete welcome call provider's office to review services.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided excellent customer service to patients and medical staff.
Freelance Hmong Interpreter
Self-employeed
09.2001 - 12.2005
- Communicated with clients to understand interpreting needs for doctor appointments, parent conference meetings, insurance court cases, and social services to provide the best service possible.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted onsite, phone, and through video conferencing to facilitate communication between parties.
Claim Examiner
PacifiCare
01.1998 - 09.2001
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Improved customer satisfaction by providing timely and accurate claim updates throughout the process.
- Ensured compliance with state regulations by conducting regular audits of claim files and documentation.
Education
High School Diploma -
Modesto High
Modesto, CA06-1993
Skills
- HIPAA Compliance
- Salesforce Fusion Lighten
- Avaya CTI phone
- Benefit Verification
- Prior Authorization Assistance
- Bilingual in Hmong and English
- Cultural Competency and Sensitivity
- Active Listening and Comprehension
- Emotional Intelligence and Empathy
- Confidentiality and Professional Ethics
- Customer Service
Timeline
Patient Access Specialist
Lash Group
12.2005 - Current
Freelance Hmong Interpreter
Self-employeed
09.2001 - 12.2005
Claim Examiner
PacifiCare
01.1998 - 09.2001
High School Diploma -
Modesto High
Similar Profiles
Rose VazquezRose Vazquez
Program Coordinator at Lash GroupProgram Coordinator at Lash Group
Jessica PorteeJessica Portee
Email Support Representative at Lash GroupEmail Support Representative at Lash Group
Kelli JacksonKelli Jackson
Case Manager at Lash GroupCase Manager at Lash Group