Charde Wilson
Conway ,SC
Summary
Overview
9
9
years of professional experience
Work History
BDC Representative
Myrtle Beach Chevrolet Cadillac
10.2022 - Current
- Customer Service/Client Care
- Retention
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Emailing
- Inbound/Outbound calls
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Recorded accurate and efficient records in customer database.
- Met existing customers to review current services and expand sales opportunities.
Sales Associate
Tory Burch
12.2020 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Michael Kors
11.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Rue 21
03.2019 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cross Trainer
Chick-fil-A
09.2015 - 12.2019
- Opener/Closing shifts
- Cashier/ Handling money
- Bagging station
- Kitchen
- Provided coaching and mentoring to employees.
Education
Associate of Science - Phlebotomy
HGTC
743 Hemlock Ave, Myrtle Beach, SC 2957712-2025
High School Diploma -
Early College High School
400, 2050 US-501, Conway, SC 2952606-2019
Skills
- CRM software
- Appointment setting
- Cash handling
- Active listening
- Effective communication
- Account servicing
- Adaptability and flexibility
- Customer engagement
- Teamwork and collaboration
- Product knowledge
- Attention to detail
- Sales techniques
- Multitasking Abilities
- Reliability
Timeline
BDC Representative
Myrtle Beach Chevrolet Cadillac
10.2022 - Current
Sales Associate
Michael Kors
11.2021 - 10.2022
Sales Associate
Tory Burch
12.2020 - 10.2022
Sales Associate
Rue 21
03.2019 - 11.2021
Cross Trainer
Chick-fil-A
09.2015 - 12.2019
Associate of Science - Phlebotomy
HGTC
High School Diploma -
Early College High School
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