Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHARICE EVERETTE

Sumter

Summary

Healthcare operations lead with over 10 years of experience transforming complex patient and insurance data into actionable insights in dental and surgical environments. Expertise in developing dashboards, streamlining processes, and enhancing decision-making across scheduling, billing, and case management. Currently enhancing skills in SQL and analytics to pursue data-centric roles in healthcare and insurance technology. Strong background in administrative support and customer service, ensuring efficient healthcare operations through effective communication and conflict resolution.

Overview

13
13
years of professional experience

Work History

Patient Care Coordinator (Operations & Data Reporting)

Charleston Oral and Facial Surgery
Charleston
12.2022 - Current
  • Maintains and audits EMR data to ensure record accuracy, HIPAA compliance, and workflow integrity
  • Tracks scheduling KPIs and appointment metrics, identifying gaps in patient throughput and recommending process changes
  • Supports billing and insurance verification with data validation protocols and reimbursement tracking
  • Generates custom reports to assist leadership in tracking patient case volume and financial trends

Treatment Coordinator (Data & Scheduling Metrics)

Dental, Dentures & Implants
Charleston
12.2022 - 12.2023
  • Built and maintained Excel spreadsheets to monitor pre-authorization success rates and financial trends
  • Analyzed treatment acceptance rates and collaborated on strategy to increase patient conversion
  • Partnered with cross-functional teams to optimize scheduling efficiency and patient communication

Practice Manager (Operations + Analytics)

Trident Dentistry
Summerville
01.2018 - 12.2022
  • Led data reporting on patient volume, revenue, and insurance collections using advanced Excel tools (VLOOKUP, PivotTables)
  • Developed budget forecasts and strategic planning docs using performance data and historical analysis
  • Streamlined operational bottlenecks by applying data insights to scheduling, billing, and staffing models
  • Oversaw end-to-end insurance processing, identifying recurring denial patterns and reducing billing errors by 22%

Office Manager / Insurance Coordinator

Kool Smiles
Sumter
08.2012 - 01.2018
  • Reconciled insurance claims and processed patient billing using Zipbooks and Dentrix systems
  • Conducted weekly audits to ensure accuracy in patient data and claim documentation
  • Supported EMR data migration during system transition, validating over 2,000 patient records
  • Maintained compliance with HIPAA protocols across physical and digital records

Education

Google Data Analytics Professional Certificate

Coursera
05.2025

Allied Health Science -

Central Carolina Technical College
05.2012

Skills

  • Data analysis and reporting
  • Trend tracking and forecasting
  • Excel and SQL proficiency
  • Accounting software expertise
  • Dental practice management systems
  • HIPAA compliance and data security
  • Detail orientation and process improvement
  • Cross-functional collaboration

References

References available upon request.

Timeline

Patient Care Coordinator (Operations & Data Reporting)

Charleston Oral and Facial Surgery
12.2022 - Current

Treatment Coordinator (Data & Scheduling Metrics)

Dental, Dentures & Implants
12.2022 - 12.2023

Practice Manager (Operations + Analytics)

Trident Dentistry
01.2018 - 12.2022

Office Manager / Insurance Coordinator

Kool Smiles
08.2012 - 01.2018

Google Data Analytics Professional Certificate

Coursera

Allied Health Science -

Central Carolina Technical College

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CHARICE EVERETTE