Charisma LEWIS
Summerville,SC
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Overview
12
12
years of professional experience
Work History
IT/OT Specialist
SHL Medical
04.2025 - Current
- Focuses on managing electronic data, while operational technology
- Is centered on controlling physical processes and equipment in industrial settings
- Operates in general computing environments, managing devices like computers, servers, and smartphones.
- Includes technologies for networking, data centers, and cloud systems.
- Participated in the creation and review of IT policies and procedures, contributing to a more robust and efficient IT environment.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
- Processed incoming mail promptly by sorting it according to urgency or relevance-then distributing it accordingly.
- Aligned IT solutions and deliverables with company strategic vision.
- Generated reports for IT project progress and performance.
- Reduced downtime through proactive identification and resolution of IT issues.
- Optimized IT operations by implementing effective monitoring and incident management processes.
Medical Assistant
South Carolina Disability
01.2025 - 08.2025
- Collect data from patients. Collecting data from patients is one of the top duties of an LPN.
- Administer medications to patients. Giving medications is one of the top duties of an LPN.
- Reinforce patient education. Although RNs and other more advanced nurses are the primary educators, LPNs often reinforce what patients have been taught.
- Provide wound care. Many LPNs work in long-term care or rehabilitation facilities.
- Provided patient education on treatment plans and medication instructions, improving understanding and compliance.
- Coordinated appointment scheduling, optimizing clinic efficiency and reducing wait times for patients.
- Assisted healthcare professionals in patient examinations and procedures, ensuring a smooth workflow.
- Mentored junior medical assistants, fostering skill development and improving team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
System Operator/ Lead
Wal-Mart Distribution Center
12.2021 - 01.2025
- Provide first-hand support to all daily distribution center operations, including maintaining and troubleshooting both software applications and hardware while executing the proper guidelines, procedures, and safety standards.
- Performed routine and advanced desktop, server, network, database software and information support and management.
- Ability to install, configure, maintain, troubleshoot and test hardware and mobile devices and a variety of platforms.
- Installed, monitored, maintained and repaired system hardware, software, and peripheral equipment, following design or installation specifications.
- Daily granting folder access and performing password resets for our Windows Host and Global Logistics System User accounts.
- Train new hires to system department.
Customer Service Expert/ Lead
T-Mobile Call Center
04.2017 - 11.2022
- Generate revenue by selling phones, accessories and by repurposing lines of service that a customer considered disconnecting.
- Manage and develop capable Customer Service Specialists through combination of classroom and "on-the-job, in-the-game" lessons during final 4 weeks of 8 week new-hire training.
- Provided first call resolution using path to resolution and other applicable tools to decrease repeat callers and create better frontline customer services experience.
- De-escalated customers who were upset regarding billing, plan, issues with service, or early termination fees.
- Served as floor support to assist leaders and peers to find a resolution for calls or just metrics for the month.
- Covered shifts under supervisor roles to meet the needs of the company.
- Prepared teammates for their next step in the company for promotions or sale drivers.
- Collaborated with our Community and higher managers with sale drivers to help other communities get to the level my team was.
- Understand the Profit and Loss Model to help peers become T-Mobile and think differently which creates better customer and employee experience.
- Analyzed customer accounts to ensure they are on the appropriate phone plans based upon usage and current plans of promotions to right fit customer.
- Received awards for being top performer in different months.
- Led training programs for new representatives, enhancing onboarding efficiency and customer service skills.
- Analyzed call metrics to identify trends and implement strategies for performance enhancement across teams.
- Facilitated regular team meetings to share updates, address challenges, and promote collaborative problem-solving.
- Coordinated scheduling and workload distribution, ensuring optimal coverage during peak call times.
- Coordinated closely with other department leads to address interdepartmental issues affecting customer experience outcomes efficiently.
Roper St. Francis
03.2015 - 05.2018
- Managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress.
- Creating goals for case managers to improve clinical outcomes, increase patient satisfaction, and promote cost-effectiveness.
- Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client centered.
- Handling case assignments, draft service plans, review case progress and determine case closure.
Medical Admin
MUSC
06.2013 - 07.2017
- Managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress.
- Creating goals for case managers to improve clinical outcomes, increase patient satisfaction, and promote cost-effectiveness.
- Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client centered.
- Handling case assignments, draft service plans, review case progress and determine case closure.
Education
Bachelor - Health Management
Colorado Technical
05-2026
Associates - Health Management
Colorado Technical
06.2023
Register Medical Assisting -
Southeastern Institute
12.2016
Skills
- Communication
- Technical Training
- Project Management
- Interviewing
- Detailed project planning & scheduling
- Basic Business Skills (Accounting & Marketing)
- Remote Desktop Support
- Hardware Diagnosis
- HRCI
- Medical Terminology/Medical Billing& Coding
- EPIC
- Quality Assurance
- McKesson
- Secret Details
- ZEISS
- SAP
- Case management
- Progress assessments
- Medical records management
- Progress evaluations
- Time management
- Medical coding capability
Timeline
IT/OT Specialist
SHL Medical
04.2025 - Current
Medical Assistant
South Carolina Disability
01.2025 - 08.2025
System Operator/ Lead
Wal-Mart Distribution Center
12.2021 - 01.2025
Customer Service Expert/ Lead
T-Mobile Call Center
04.2017 - 11.2022
Roper St. Francis
03.2015 - 05.2018
Medical Admin
MUSC
06.2013 - 07.2017
Associates - Health Management
Colorado Technical
Bachelor - Health Management
Colorado Technical
Register Medical Assisting -
Southeastern Institute
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