Charity Frist
Greenville
Summary
Accomplished Manager at Buff City Soap with a proven track record in staff management and customer service excellence. Leveraged team leadership and verbal communication skills to enhance operational efficiency and client satisfaction. Achieved significant improvements in productivity and customer engagement through innovative strategies and effective team onboarding.
Overview
5
5
years of professional experience
Work History
Manager
Buff City Soap
Greenville
11.2024 - Current
- Trained and onboarded new team members to ensure proficiency.
- Effectively addressed customer concerns, ensuring timely resolutions.
- Supervised staff activities, achieving operational efficiency and client satisfaction.
- I approached customers and engaged in conversation throughout the use of effective interpersonal and people skills.
- Enhanced productivity by designing and applying new organizational structures.
- Coordinated the ordering of office supplies to maintain stock levels.
Server
Buffalo Wild Wings
Greenville
06.2024 - 11.2024
- Ensured superior service for substantial number of customers each day.
- Ensured timely and accurate handling of customer requests.
- Utilized POS terminals to manage orders, handle bill splits and compute transaction amounts.
- Replenished essential supplies in service stations during peak and downtime periods.
House and Pet Sitter
Cuddly Critters Pet Sitting
Greenville
02.2024 - 06.2024
- Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.
- Maintained well-organized logs of activities conducted in every visitation history.
- Maintained contact with pet owners through regular phone calls and emails regarding the status of their pets' well-being.
Host
Firebirds Wood Fired Grill
Greenville
09.2023 - 01.2024
- Coordinated and managed calls efficiently in busy periods.
- Delivered top-notch customer service through anticipation of client needs.
- Monitored seated guests and available seating via computer-based software.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Youth Gymnastics Coach
The Little Gym
Greenville
08.2020 - 12.2021
- Prepared various warm up activities for each class based on skill level and age.
- Provided feedback to parents regarding their child's progress in the program.
- Established an open line of communication between coaches, staff, parents, and students.
Education
Associate of Science - Cosmetology
Paul Mitchell The School
Greenville, SC09-2024
Skills
- Staff management
- Product management
- Customer service
- Goal setting
- Team leadership
- Verbal and written communication
Timeline
Manager
Buff City Soap
11.2024 - Current
Server
Buffalo Wild Wings
06.2024 - 11.2024
House and Pet Sitter
Cuddly Critters Pet Sitting
02.2024 - 06.2024
Host
Firebirds Wood Fired Grill
09.2023 - 01.2024
Youth Gymnastics Coach
The Little Gym
08.2020 - 12.2021
Associate of Science - Cosmetology
Paul Mitchell The School
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