Charla Williams
Easley
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
AmeriHealthCaritas
02.2022 - Current
- Delivered outstanding support to customers.
- Handle extra team duties, including support for documentation audits alongside regular tasks.
- Facilitated prior authorization processes for doctor office.
- Completed thorough checks of formulary listings.
- Performed checks to determine eligibility.
- Enhanced efficiency in handling claims and overrides.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exhibited exceptional organizational abilities.
Certified Pharmacy Technician
CVS Pharmacy
03.2013 - 02.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
Education
Easley High School
Easley, SCDiploma In Applied Science With A Major In Pharm Tech -
Greenville Technical College
Greenville, SC05.2013
Skills
- Updating Medication Histories
- HIPAA
- Cash Register Operation
- Insurance Knowledge
- Managed Care
- Patient confidentiality
- Medicare and Medicaid process
- Medication dispensing
- Receiving incoming supplies
- Answering customer questions
- Good Telephone Etiquette
- Customer Direction
- Good communication skills
- Customer Relations
- Good listening skills
Certification
- CPhT - Certified Pharmacy Technician
- Immunization Certificate
Timeline
Pharmacy Technician
AmeriHealthCaritas
02.2022 - Current
Certified Pharmacy Technician
CVS Pharmacy
03.2013 - 02.2022
Easley High School
Diploma In Applied Science With A Major In Pharm Tech -
Greenville Technical College
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