Charleigh Caldwell
Business Professional
Charleston
Summary
Hardworking and passionate leader with strong communication, organization, and problem solving skills. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating to meet position demands. Superior work ethic combined with resourceful and upbeat nature. Passionate in facilitating growth regarding soft skills and competencies.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Senior Customer Experience Partner -Lead Logistics
Maersk Sealand
Charleston
2023.05 - 2023.11
- Provided outstanding service being the on-site rep at Volvo Cars to build a long lasting business relationship with Maersk.
- Held and organized all meetings between Volvo Cars and Maersk to drive discussion of matters important to operations, keeping discourse on-topic and moving at efficient pace to ensure no delays with the Volvo Warehouse.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Oversaw Volvo's day-to-day logistic operations, provided guidance to support their team and enforce compliance with state, federal, and local regulations for Supply Chain with Maersk organization.
Head Shift Supervisor
Starbucks
Charleston
2022.01 - 2023.02
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Enforced company policies and regulations with employees.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Ocean Export Lead Operator
DHL Global Forwarding
Charleston
2020.03 - 2021.04
- Instituted positive work environment through effective inquiry response, delivery of constructive feedback and professional engagement.
- Responsible for training on export accounts.
- Responsible for onboarding all accounts.
- Increased profits for the export department.
- Responsible for export KPIs and reporting KPIs to the station manager.
- Tracked all Ocean Export shipments out of Charleston and updated customers accordingly.
- Responsible for shipments handled by Charleston Export team - transportation, customs, material handling, rates, transit times.
Ocean Export Specialist
DHL Global Forwarding
Charleston
2019.02 - 2020.03
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Obtained competitive rates and space with steamship lines, railways and trucking companies.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Processed perishable shipments in compliance with regulatory guidelines.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Stayed on top of shipment locations and current status to update offices and customers.
- Built rates for key accounts.
- Trusted with managing the Quarter Business Review for main accounts including but not limited to Duracell, Smith & Nephew and Continental Tires.
Education
Bachelor of Science - International Business
College of Charleston
Charleston, SC 2014.08 - 2018.05
Skills
Operations management
Business Administration
Conflict resolution techniques
Staff Management
Document management
Business Development
Inventory control and record keeping
Business planning
Verbal and written communication
Sales and marketing
Key Performance Indicators
Financial Management
Coaching and mentoring
Timeline
Senior Customer Experience Partner -Lead Logistics
Maersk Sealand
2023.05 - 2023.11
Head Shift Supervisor
Starbucks
2022.01 - 2023.02
Ocean Export Lead Operator
DHL Global Forwarding
2020.03 - 2021.04
Ocean Export Specialist
DHL Global Forwarding
2019.02 - 2020.03
Bachelor of Science - International Business
College of Charleston
2014.08 - 2018.05