Charleigh Caldwell
Business Professional
Charleston
Summary
Hardworking and passionate leader with strong communication, organization, and problem solving skills. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating to meet position demands. Superior work ethic combined with resourceful and upbeat nature. Passionate in facilitating growth regarding soft skills and competencies.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Senior Customer Experience Partner -Lead Logistics
Maersk Sealand
Charleston
05.2023 - 11.2023
- Provided outstanding service being the on-site rep at Volvo Cars to build a long lasting business relationship with Maersk.
- Held and organized all meetings between Volvo Cars and Maersk to drive discussion of matters important to operations, keeping discourse on-topic and moving at efficient pace to ensure no delays with the Volvo Warehouse.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Oversaw Volvo's day-to-day logistic operations, provided guidance to support their team and enforce compliance with state, federal, and local regulations for Supply Chain with Maersk organization.
Head Shift Supervisor
Starbucks
Charleston
01.2022 - 02.2023
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Enforced company policies and regulations with employees.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Ocean Export Lead Operator
DHL Global Forwarding
Charleston
03.2020 - 04.2021
- Instituted positive work environment through effective inquiry response, delivery of constructive feedback and professional engagement.
- Responsible for training on export accounts.
- Responsible for onboarding all accounts.
- Increased profits for the export department.
- Responsible for export KPIs and reporting KPIs to the station manager.
- Tracked all Ocean Export shipments out of Charleston and updated customers accordingly.
- Responsible for shipments handled by Charleston Export team - transportation, customs, material handling, rates, transit times.
Ocean Export Specialist
DHL Global Forwarding
Charleston
02.2019 - 03.2020
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Obtained competitive rates and space with steamship lines, railways and trucking companies.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Processed perishable shipments in compliance with regulatory guidelines.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Stayed on top of shipment locations and current status to update offices and customers.
- Built rates for key accounts.
- Trusted with managing the Quarter Business Review for main accounts including but not limited to Duracell, Smith & Nephew and Continental Tires.
Education
Bachelor of Science - International Business
College of Charleston
Charleston, SC 08.2014 - 05.2018
Skills
Operations management
undefinedTimeline
Senior Customer Experience Partner -Lead Logistics
Maersk Sealand
05.2023 - 11.2023
Head Shift Supervisor
Starbucks
01.2022 - 02.2023
Ocean Export Lead Operator
DHL Global Forwarding
03.2020 - 04.2021
Ocean Export Specialist
DHL Global Forwarding
02.2019 - 03.2020
Bachelor of Science - International Business
College of Charleston
08.2014 - 05.2018
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