Charlene Brown

• Performs functions relating to technical research, requisitioning, stockage computation, stockage replenishment, custodial record keeping, issue, disposal, redistribution, tracking of equipment, supplies, and publications.

Includes the use of automated systems (both hardware and software) related to accomplishment of the above tasks.

• Maintains and prepares necessary inventory control reports, custody records, performs reconciliations and administers the expenditure of allocated funds in accordance with approved Statement of Work (SOW).
• Uses critical thinking skills to identify and take timely corrective action to solve date output and supply administration problems.
• Trained, motivated, and instructed team of 30 employees staging and preparing items for deliveries.

• Managed a team of 40+ warehouse staff across a 500,000 sq. ft. facility with a throughput of over 2 million units per month.
• Developed a comprehensive employee training program, improving retention by 20% and boosting productivity by 35%.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Designed and enforced safety protocols, resulting in a 40% reduction in workplace accidents over two years.
• Achieved a 98% on-time shipping rate and increased customer satisfaction scores by 15%.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

• Implemented streamlined shipping and receiving procedures, increasing order accuracy by 20% and reducing processing time by 18%.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Reduced annual labor costs by 12% by optimizing staffing schedules to match peak order volumes.
• Developed a training and mentoring program, promoting 8 team members into lead roles and improving overall productivity by 25%.
• Enhanced workplace safety, lowering incidents by 35%.
• Achieved a 97% on-time shipment rate, improving customer satisfaction.

• Supervised a team of 15–20 customer service representatives, ensuring high performance and adherence to company standards.
• Improved call resolution rates by 20% through coaching, process optimization, and workflow improvements.
• Developed a training program that reduced onboarding time by 25% and increased team productivity by 30%.
• Monitored KPIs to track performance, resulting in a 15% increase in customer satisfaction scores.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.