Charles Benjamin
North Charleston,SC
Overview
10
10
years of professional experience
Work History
Food and Beverage Specialty Sale Associate
Chick-Fil-A
03.2024 - Current
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
School Book Fair Route Manager
Books Are Fun Ltd DBA The Book People
08.2014 - Current
- Established and maintained regular contact with approximately 200 accounts in geographical territory of 13 counties
- Provided positive first impressions to welcome existing, new and potential customers.
- Took ownership of customer issues and followed up any problems through to resolution.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Completed on-time deliveries by choosing best and most efficient routes.
Media Director (Volunteer)
Old Fort Baptist Church
07.2020 - Current
- Lead team of 5 in all aspects of visual and sound for both in-house service and online broadcast
- Fix any hardware, software or other tech issues that may arise
- Trained new volunteers in correct procedures for all areas of operations
Merchandise Associate
HomeGoods
10.2023 - 03.2024
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Professional Development
Microsoft Excel - Excel from Beginner to Advanced
- Certificate course through Udemy
Accomplishments
HomeGoods
- Within one month received recognition for workplace and customer care
Timeline
Food and Beverage Specialty Sale Associate
Chick-Fil-A
03.2024 - Current
Merchandise Associate
HomeGoods
10.2023 - 03.2024
Media Director (Volunteer)
Old Fort Baptist Church
07.2020 - Current
School Book Fair Route Manager
Books Are Fun Ltd DBA The Book People
08.2014 - Current