Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Charles Johnson

Columbia

Summary

Results-driven leader with a BA in Interdisciplinary Studies, specializing in Services Management, and extensive experience in operational leadership, customer service excellence, and process optimization. Currently serving as Assistant Branch Manager / Acting Branch Manager for Sherwin-Williams Automotive Finishes in Columbia, SC, successfully managing daily operations, staff, inventory, safety, and sales performance. Recognized for the ability to build strong customer relationships, lead high-performing teams, and achieve profitability targets.

Overview

5
5
years of professional experience

Work History

Assistant Branch Manager / Acting Branch Manager

Sherwin-Williams Automotive Finishes
Columbia
08.2024 - Current
  • Direct day-to-day branch operations, overseeing sales, customer service, staffing, and safety.
  • Support and execute sales strategies to consistently meet and exceed sales and PBT goals.
  • Manage branch inventory levels to optimize product availability and turnover.
  • Recruit, train, and evaluate employees to maintain high performance standards.
  • Address customer concerns and complaints to ensure satisfaction and retention.
  • Ensure compliance with safety, loss prevention, and operational policies.
  • Perform budgeting, financial reporting, accounts receivable, and accounts payable functions.
  • Actively develop new business relationships and maintain existing accounts.

Bartender

Five Points Saloon
Columbia
04.2022 - 08.2024
  • Oversaw operations for up to 300 patrons per shift, ensuring safety and customer satisfaction.
  • Managed staff workflow, inventory, and financial transactions.
  • Implemented process improvements resulting in increased efficiency.

Support Staffer

Market On Main
Columbia
01.2021 - 08.2022
  • Collaborated with team members to uphold a fast-paced, organized work environment.
  • Successfully managed multiple tasks simultaneously while providing quality service.
  • Consistently checked inventory levels and communicated needs to management team.

Education

Bachelor of Arts - Interdisciplinary Studies – Services Management

University of South Carolina
Columbia, SC
12.2023

Skills

  • Proven leadership managing branch operations, sales, and profitability
  • Skilled in developing and executing market plans aligned with business goals
  • Expertise in inventory control, cost management, and process optimization
  • Strong communication and interpersonal skills with a focus on customer satisfaction
  • Proficient in Microsoft Office Suite, POS systems, and data analysis for P&L performance
  • Safety-focused leader ensuring compliance with all operational standards

Community Service

  • Boy Scouts of America, Eagle Scout
  • American Red Cross, Volunteer

Timeline

Assistant Branch Manager / Acting Branch Manager

Sherwin-Williams Automotive Finishes
08.2024 - Current

Bartender

Five Points Saloon
04.2022 - 08.2024

Support Staffer

Market On Main
01.2021 - 08.2022

Bachelor of Arts - Interdisciplinary Studies – Services Management

University of South Carolina

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Charles Johnson