Charles Johnson
Columbia
Summary
Results-driven leader with a BA in Interdisciplinary Studies, specializing in Services Management, and extensive experience in operational leadership, customer service excellence, and process optimization. Currently serving as Assistant Branch Manager / Acting Branch Manager for Sherwin-Williams Automotive Finishes in Columbia, SC, successfully managing daily operations, staff, inventory, safety, and sales performance. Recognized for the ability to build strong customer relationships, lead high-performing teams, and achieve profitability targets.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager / Acting Branch Manager
Sherwin-Williams Automotive Finishes
Columbia
08.2024 - Current
- Direct day-to-day branch operations, overseeing sales, customer service, staffing, and safety.
- Support and execute sales strategies to consistently meet and exceed sales and PBT goals.
- Manage branch inventory levels to optimize product availability and turnover.
- Recruit, train, and evaluate employees to maintain high performance standards.
- Address customer concerns and complaints to ensure satisfaction and retention.
- Ensure compliance with safety, loss prevention, and operational policies.
- Perform budgeting, financial reporting, accounts receivable, and accounts payable functions.
- Actively develop new business relationships and maintain existing accounts.
Bartender
Five Points Saloon
Columbia
04.2022 - 08.2024
- Oversaw operations for up to 300 patrons per shift, ensuring safety and customer satisfaction.
- Managed staff workflow, inventory, and financial transactions.
- Implemented process improvements resulting in increased efficiency.
Support Staffer
Market On Main
Columbia
01.2021 - 08.2022
- Collaborated with team members to uphold a fast-paced, organized work environment.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Consistently checked inventory levels and communicated needs to management team.
Education
Bachelor of Arts - Interdisciplinary Studies – Services Management
University of South Carolina
Columbia, SC12.2023
Skills
- Proven leadership managing branch operations, sales, and profitability
- Skilled in developing and executing market plans aligned with business goals
- Expertise in inventory control, cost management, and process optimization
- Strong communication and interpersonal skills with a focus on customer satisfaction
- Proficient in Microsoft Office Suite, POS systems, and data analysis for P&L performance
- Safety-focused leader ensuring compliance with all operational standards
Community Service
- Boy Scouts of America, Eagle Scout
- American Red Cross, Volunteer
Timeline
Assistant Branch Manager / Acting Branch Manager
Sherwin-Williams Automotive Finishes
08.2024 - Current
Bartender
Five Points Saloon
04.2022 - 08.2024
Support Staffer
Market On Main
01.2021 - 08.2022
Bachelor of Arts - Interdisciplinary Studies – Services Management
University of South Carolina
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