Charles Miller
Summerville
Summary
Systematic Administrative Assistant with over 11 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Cashier
Lowe's
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Training Administrative Assistant
BCF Solutions
10.2020 - Current
- Assisted coworkers and staff members with special tasks on daily basis.
- Updated training records for government civilians in the Total Workforce Management Services system used by Naval Information Warfare Center-Atlantic.
- Answered emails pertaining to training certificates and other training questions.
- Provided credit for continuous learning for government civilians in the Department of the Navy eDACM system.
Customer Service Representative
Chick Fil A
03.2020 - 10.2020
- Provided primary customer support to internal and external customers in fast-paced environment
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Chick Fil A
02.2020 - 03.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
Facility Supervisor
United States Air Force
07.2019 - 01.2020
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Helped select, schedule and oversee contractors.
- Prepared action plans to establish procedures for various emergency situations, including fires and active shooter events.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Assisted Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling.
- Supervised daily operations, including employee performance, preventative maintenance and safety.
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Fitness Center Supervisor/Equipment Coordinator/Front Desk Associate
United States Air Force
03.2019 - 07.2019
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Built strong relationships with members to promote health, wellness and available services.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Created equipment maintenance spreadsheet to track broken equipment and when it was fixed.
- Collected data to include number of patrons, customer trends, most popular equipment that was used.
- Implemented and maintained Facility Manager spreadsheet to track work orders put into Civil Engineering for facility maintenance and improvements.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Dining Facility Manager
United States Air Force
04.2018 - 02.2019
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Motivated staff to perform at peak efficiency and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Purchased food and cultivated strong vendor relationships.
- Set schedules for 12 staff by planning and designating shifts and hours.
- Coordinated and organized all restaurant inventory.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Created monthly slides to brief squadron and base leadership on the status and trends of the dining facility.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized weekly staff meetings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Lodging Operations/Facility Maintenance Manager
United States Air Force
11.2017 - 03.2018
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Managed staff of 20, created work schedules, distributed assignments and supervised day-to-day operations.
- Contributed to development, implementation and execution of maintenance programs.
- Supervised daily operations, including employee performance, preventative maintenance and safety.
Dining Facility Manager
United States Air Force
10.2016 - 10.2017
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Managed employees throughout preparation and service of 300 meals per day.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Set schedules for 10 staff by planning and designating shifts and hours.
- Maximized quality assurance by completing frequent checks of line.
- Coordinated and organized all restaurant inventory.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Served as Facility Manager for two dining facilities, maintaining Civil Engineering work order spreadsheet for over 60 work orders.
- Developed and maintained 5 year plan for two dining facilities, creating spreadsheet and inputting information on all pieces of kitchen equipment including cost.
- Created monthly slides to brief squadron and base leadership on the status and trends of the dining facility.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Organized weekly staff meetings and logged minutes for corporate records.
- Arranged rapid kitchen/office equipment repair and maintenance with vendors.
Fitness Center/Facility Operations Manager
United States Air Force
02.2015 - 10.2016
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Monitored, tracked and reported on individual progress with wellness plans.
- Saved $27,000 by implementing cost-saving initiatives that addressed long-standing problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Designed $900,000 equipment maintenance plan which tracked and maintained 136 machines, reducing downtime by 25%.
- Managed and set schedules for 25 employees, maximizing employee availability during peak customer usage periods.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Created monthly slides to brief squadron and base leadership on the status of the Fitness Center and different events that were being held by the Fitness Center.
- Created PowerPoint presentations for business development purposes.
- Executed record filing system to improve document organization and management.
Lodging Supervisor
United States Air Force
02.2014 - 02.2015
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained new employees for Guest Services position.
- Worked with management team to implement proper division of responsibilities.
- Provided coaching and counseling to 10 employees to encourage professional growth as well as meet short-and long-term goals.
- Measured team performance and reported metrics to leadership team members.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Provided supportive link between external customers and internal operations.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Identified individual employee's unique work styles and adapted management methods.
- Managed 46 base lodging facilities and processed 120 work orders on the Civil Engineering work order spreadsheet saving the Air Force $35,000.
- Performed general office duties, including answering muli-line phone system, routing calls, delivering messages to staff and greeting visitors.
Senior Missile Alert Facility Chef
United States Air Force
03.2012 - 02.2014
- Maintained and kept meticulous records on facility operating budgets, including expenditures, gains and projections.
- Implemented trainings and maintained documentation for staff certifications.
- Performed operations over 9,600 square mile missile complex in direct support of the nations nuclear war plan.
- Maintained 3% inventory and accounting standards by controlling inventory storage for $3,000 in subsistence. Streamlined kitchen inventory procedures cutting daily inventory times 30% by creating a new kitchen inventory spreadsheet.
Guest Service Representative
United States Air Force
02.2011 - 02.2012
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Provided guests with above-and-beyond service, including making lodging reservations and guaranteed optimal crew rest for over 1,300 air crews.
- Assisted guests by furnishing information and directions to various areas of property including gift shop and dining areas.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with military and civilian team members to handle guest requirements from check-in through check-out.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Entered customer data using LTS software and updated information whenever patrons changed rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Managed 4 facilities totaling over 400 rooms meeting the 7th Air Force and 51st Fighter Wing mission by ensuring a 98% customer satisfaction rate.
- Maintained transaction security by verifying payment against identification.
Dining Facility Shift Supervisor
United States Air Force
12.2009 - 02.2011
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Responded to and resolved customer questions and concerns.
- Applied security, safety and loss prevention strategies during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Food Service Craftsman
United States Air Force
06.2006 - 12.2009
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Cooked batches of food according to standard recipes.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
Fitness Specialist/Athletic Field Maintenance Worker
United States Air Force
03.2004 - 05.2006
- Inspected facility and building grounds to identify areas requiring maintenance and repair or posing safety hazards.
- Managed outdoor recreational areas and prepared softball fields for intramural games.
- Performed minor maintenance on sprinkler heads, fence, gate areas, picnic grills and tables along with cleaning and maintaining four restroom facilities and six picnic areas.
- Kept maintenance shed clean and orderly ensuring that all supplies and equipment was in its proper place.
- Ensured that two fields maintenance vehicles were in good repair and ready for use at all times.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ10.2024
BBA - Business Management
University of Phoenix
Tempe, AZ04.2023
Associate of Science - Hotel, Restaurant, Fitness Management
Community College of The Air Force
Montgomery, AL02.2017
Skills
- Customer Service
- Training development aptitude
- Service Standard compliance
- Money handling abilities
- Professional telephone demeanor
- Good listening skills
- POS systems expert
- Administrative support
- Creative problem solving
- Staff education and training
- Arrange meetings and events
- Time management
- Punctual
Timeline
Cashier
Lowe's
04.2023 - Current
Training Administrative Assistant
BCF Solutions
10.2020 - Current
Customer Service Representative
Chick Fil A
03.2020 - 10.2020
Customer Service Representative
Chick Fil A
02.2020 - 03.2020
Facility Supervisor
United States Air Force
07.2019 - 01.2020
Fitness Center Supervisor/Equipment Coordinator/Front Desk Associate
United States Air Force
03.2019 - 07.2019
Dining Facility Manager
United States Air Force
04.2018 - 02.2019
Lodging Operations/Facility Maintenance Manager
United States Air Force
11.2017 - 03.2018
Dining Facility Manager
United States Air Force
10.2016 - 10.2017
Fitness Center/Facility Operations Manager
United States Air Force
02.2015 - 10.2016
Lodging Supervisor
United States Air Force
02.2014 - 02.2015
Senior Missile Alert Facility Chef
United States Air Force
03.2012 - 02.2014
Guest Service Representative
United States Air Force
02.2011 - 02.2012
Dining Facility Shift Supervisor
United States Air Force
12.2009 - 02.2011
Food Service Craftsman
United States Air Force
06.2006 - 12.2009
Fitness Specialist/Athletic Field Maintenance Worker
United States Air Force
03.2004 - 05.2006
MBA - Business Administration
University of Phoenix
BBA - Business Management
University of Phoenix
Associate of Science - Hotel, Restaurant, Fitness Management
Community College of The Air Force
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